Complaint Review: Pawrade -

-MY PUPPY HAD A HEART MURMUR…and they conveniently left that document out when sending me her vet records. (I obtained her complete records from the vet directly). The heart murmur should’ve been disclosed so I had the opportunity to decide whether I wanted to take this on.

Also, I paid $3200 for her (not including the $800 transfer fee)….seems exorbitant for a puppy that has health concerns and that I will financially have to continue to invest in outside of the regular vaccines. Additionally, I would’ve never known about the heart murmur if I didn’t contact the vet directly. ***When I sent the records to Kelli with Pawrade her response was I needed to take it up with the breeder.

The breeder- I don’t even know or have any communication with whoever that is. Isn’t that why I’m paying for a pet concierge- so I can benefit from ‘screened’ breeders. Clearly the breeders aren’t screened. I asked for her to have a manager call me. Not only would a manager not call me but Kelli wouldn’t call me. She would just send me text messages that were in circles and illogical.

-My puppy also had PARASITES!!! 1 day before transport Pawrade notified me she had a parasite, she was on meds, and assured she would be re-checked prior to transport. Well, 5 days later I was emailed “Lily cleared at the vet re-check exam” and she was being picked up then for transport….(we thought that was quick and completely unexpected)……

We have now been made aware by the vet that Lily never had a re-check exam… so how was she ‘cleared’? The vet said (and the records reflect) she needed to wait 4 weeks to be reschecked…..yet Pawrade lied and said she was cleared.

Completely deceptive business practices! I kept asking Lois with Pawrade for a copy of such ‘cleared’ report (which I know they don’t have b/c the vet said it wasn’t done) and she kept sending me the report of when my pup was diagnosed with parasites. Again, messaging in circles and a complete waste of time.

Pawrade says they require a clean bill of health and that theres some sort of guarantee….that couldn’t be more false. And what about my puppy’s health????....I would’ve never known to have her fecal retested for parasites in 4 weeks if I didn’t contact the vet directly.

-Transport- the transporter was NOT VETTED….she was HIRED FROM FACEBOOK…the post indicated Buyer will only pay $450 for a puppy transport from Indiana to Florida….NOT TRUE AS I PAID PAWRADE $800 for transport….so not only did they juice me for hundreds of dollars, underpay the transporter and blamed me as if I was the cheapskate, but neither Pawrade nor the vet has ever used this transporter and was not vetted! All of Pawrade's actions reflect they only care about getting the sale complete instead of ensuring the health of the puppy and the safety of the puppy.

Pawrade has yet to offer any concern, acknowledgement, or resolve. I’ve uploaded all the vet records to the app and I’ve called numerous times. No one has bothered to call me back which only furthers my frustration and reiterates their lack of integrity.

-DO YOUR HOMEWORK- Don’t take my word for it…the Better Business Bureau has them rated 1.5 stars out of 5 stars, TrustPilot has multiple complaints, as do several other consumer sites. The reviews that are on Pawrade’s site are controlled by Pawrade so of course they are manipulating these…in fact I posted on their facebook page and they immediately deleted it…

Again trying to silence legitimate consumer experiences and manipulate public perception. You know a company lacks integrity when they have to delete real reviews/customer experiences….they alternative would be to cease the unscrupulous business practices.