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  • Report:  #1523093

Complaint Review: Robinhood Markets - Menlo Park California

Reported By:
Joanna - Ponca City, Oklahoma, United States
Submitted:
Updated:

Robinhood Markets
85 Willow Street Menlo Park, 94025 California, United States
Phone:
650-940-2700
Web:
robinhood.com
Tell us has your experience with this business or person been good? What's this?

I have had my robinhood account now for over 2 years.  I Identity verified with them when opening my account.  I have purchased, sold and transferred holdings and crypto never a problem.  The new feature the robinhood "spend" accounts.  WHere you get a debit card and you can basically use it as a bank account.  OR transfer account or savings. So I transferred myself $100 from my cash app.  There was no bank involved in was an instant P2P transfer so there was supposed to be no hold.  However, just because I wanted to be patient I waited the standard 5-7 day wait period for it to clear the "cash app" bank or whatever because I didnt do enough money tranfers to get the "instant deposit" credit.  It shows availabe and green in my account.  So I tried to use my RH debit card to withdrawl money for gas when I was on my way ack home from Texas with my preemature baby in the car. It was declined, I checkeed to make sure I hadnt put a hold on it... nope made sure the pin was okay... still ok.  Tried agan. declined. I recieved an email within minutes stating that it had been denied due to my account having a restriction on it.  So I went to the app and "chat" with them... 2 hours later (still out of gas BTW) I get an email stating that someone will get back to me in a couple days.  NO! 

So I finally found a number, called them... someone who was trying to be good, told me that I needed to show my ID and the bank account statement from the account I have attatched to it.  I said OK.  I dont know WHY I needed to do this considering I had the account for a long time and I sent MYSELF this money. BUT, I did it... then I get "this has to be escalated"... well long story short after a VERY VERY difficult hardship getting home which resulted in me losing a child... I STILL do not have my money.  THey have since disabled ANYTHING on my account, no transfers, no money nothing.  NO reason why.. no letter.. nothing. Just siezed my money like they are the FBI or something.  NOW they say I have to send them copies of 2 other bank accounts that I had a LONG time ago, recent statements with letters of closures from the banks and my SSC and everything before they will even CLOSE the account!  I WANT MY MONEY.  They are not the governement, I get they are not from the US but we are NOT owned we have rights and I want my money plus damages, they are lucky I dont have them criminally charged.



2 Updates & Rebuttals

Darren

United States
I was able to get back my lost crypto funds

#2Consumer Comment

Wed, January 04, 2023

 I was also scammed by them loosing $10,000 in the process,Fortunately I met someone who had also been scammed and he referred me to an investigating firm on:bit.ly/3i3bep7 that helped in tracking and recovery of lost crypto funds, eventually they traced the IP of those scammers and used a back end to access their account and recovered all my lost crypto funds. In case anyone has also been scammed once again here is the link to fill their complaint form on: bit.ly/3i3bep7 or by scanning the Q.R code below. I hope this awareness gets to whoever has been scammed before to help recover their lost funds.


Karl

Highlands Ranch,
Colorado,
United States
POOF! IT’S GONE POEM

#3Consumer Comment

Thu, December 08, 2022

Is only available at this site. Just type in 668678 and it appears in Consumer Comment #60 at Ripoff Report #668678.

Thank you for sharing your Ripoff Report with everyone. Make sure to email a copy of your Ripoff Report to your Attorney General immediately. Also mail copies to all of your Local TV News Stations and put it to the attention of “Investigative Reporter”.

*****GOVERNMENT ALERT: All Americans are strongly urged to type in 472051 at this site immediately and read Ripoff Report #472051 and all of the consumer comments for extremely important information.

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