- Report: #1502172
Complaint Review: Rusty Eck Ford - Wichita KS
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Author Not Confirmed
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Rusty Eck Ford
7310 E Kellogg Wichita, 67207 KS, United States
Web:
Rustyeckford.com
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Rusty Eck Ford Made us pay for recall work Wichita KS
My daughters car needed some recall work done on the transmission. Should have been covered work but they cited a technicality and forced us to pay for the work. Ford sold a car they admitted was faulty. But Rusty Eck didn't care about that or making it safe for my daughter to drive. They did give us a $130 off which is less than a 10% discount.
They give non-loyal customers bigger discounts than that for stupid things like oil changes. They had a lot of options for how to handle this. Rusty Eck chose to make us pay to repair a defective car. That tells me everything I need to know. There are a lot of choices for car repairs. We're going back to Mel Hambleton. And we're both looking at new cars next year. They will not be Fords.
1 Updates & Rebuttals
Robert
Irvine,United States
Question
#2Consumer Comment
Mon, November 23, 2020
What is the "technicallity" that they used to cause you to pay for the repair?
