• Report:  #1532536

Complaint Review: Ryder Relocations Moving Company - Fairfield New Jersey

Reported By:
Lashone - Garland, United States

Ryder Relocations Moving Company
30 sherwood lane suite 6 Fairfield, 07004 New Jersey, United States
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This company is dishonest and unprofessional. I called and spoke to the first customer service representative Christina. She asked me to describe all the items in my 2 bedroom apartment. After going through the list, a quote was given of $3600 to move from Texas to California on May 12th 2024. I paid the 1399.79 deposit and was told to pay the total of $991.40  at pick up and the remaining at delivery with zelle or cash or a ups money order. I had several customer service representatives call to confirm the pick up date which changed from Friday the 10th of May and changed again to the 11th not my original date booked on May 12th. I had several calls from Ben the driver wanting to move the date of my move to an earlier date which I found annoying.  On the 11th of may received another call all being from a 3rd party to go over inventory The day before the movers were scheduled for pickup which was the 11th or 12th due to the frequency of the changes made by the drivers. The representative asked to do the video of my item on WhatsApp. After the video of my items. The quote went from $3600 to $7000. I was shocked. Debbie from the 3rd party asked if the first rep Christina did the video of my items prior to the qoute given. She did not nor gave me an option. Debbie indicated the items weren't accurate and they go by cubic square feet which was never mention during my initial conversation with Christina. I decided to cancel immediately by email and called customer service and spoke to Sam the customer service manager who was very rude and unprofessional. She indicated I would not get my deposit back because I signed the bill lading agreement. The agreement was signed based on the quote given for $3600 not $7000 due to the misinformation given by the first representative Christina. I will fight for my deposit and will never EVER use this company. What a scam and unprofessional. I would hate for someone else to have to go through this at the last minute of there move. I am now renting a truck and we are driving to California ourselves. This company needs to be investigate or shut down completely. After my situation I read their reviews OMG. I wish I read the reviews prior to dealing with this Horrible moving company. STOP THIS COMPANY !!!!!!!!!!!!!

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