- Report: #1532070
Complaint Review: Spokeo - Pasadena California
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Author Confirmed
Why?
Spokeo
Pasadena, California, United States
Phone:
1(888)226-1599
Web:
www.spokeo.com
Categories:
Business Rating:
(0)
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Spokeo I live in South Africa and was trying accessing the service said they can provide. I try to search but all come back negative. Then I logged off thinking it was just a waste of time. A week later there was a charge on my bank account and it was which deducted it. I report the transaction as fraudulent with my bank. They then told me they dont render a service in South Africa. They then told my bank as I was searching on their website so I have to pay thats why they deducted a months subscription. They know they dont render a service in South Africa but still they dont want to refund my money. Pasadena California
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I live in South Africa and Spokeo don't render a service in my country. Still they don't want to refund me. There is nothing free on that website because I got a negative result but still had to pay a subscription.
1 Updates & Rebuttals
Spokeo Customer Care
Pasadena,California,
United States
Search Results And Charges Made To Your Account
#2REBUTTAL Owner of company
Wed, May 29, 2024
Dear Jaco:
I am deeply sorry to hear this. I received your complaint to the RipOffReport.com page for Spokeo, on April 11, 2024 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
