STOCKHOUSE PUBLISHING LTD SOLD ME A PROGRAM THAT DOESN'T WORK AND REFUSED THE REFUND, AND THEY ARE TREATING ME WHIT LEGAL ACTION in Vancouver British Columbia
I have a stock program with my online trade platform, which gives me real-time quotes, but I desired a more in-depth level 2 program. Subsequently, I went to Stockhouse and found that in order to have level 2, I first had to purchase a subscription to a level one program similar to what I already had and then pay an additional fee to have level 2 to go along with it. So, on 25 October 2022, I placed an order on the Stockhouse website for a real-time stock price service, and after some problems with passwords which took more than a day to rectify, I found that the level 2 I paid for did not work.
Rather than deal with this problem to fix it, two days later I was given a placebo in the form of how the support staff would only 'try' to get me a refund for me a portion of their useless program as the level one could not be refunded as it was not their program. Their reply; "We checked your account and can see that you signed an Exchange Agreement and got Stockhouse running. With this, the fee for Stockhouse is non-refundable as this is a limitation imposed by the exchanges.
However, we will request a refund for the main software package from our data provider and will let you know once this is approved." As I already had a level one program prior to this exercise, the only reason I purchased their level 1 program was to provide the base for their product to be added onto it. Without level 2 working, it was useless to me, and their unwillingness or inability to marry up the two programs made the entire purchase of both programs redundant. Their offer to refund only part of my money is unacceptable as nowhere in the agreement does it state that this is not their program and that level 2 will not work with it.
On the contrary, they state, "*The level 1 or 2 Modules provide the ability to display level 1 or 2 data. Additional level 1 or 2 data subscriptions are required for each exchange, or the service will be restricted to delayed data." I contend that their inability to provide functionality rendered my initial purchase obsolete. Since this fault in their program was not made public prior to purchase, I view this as false advertising and feel wronged that they refuse to provide a full refund of $1.580.
Thus, their inactions or faulty program has cost me $1,580, no matter how one looks at it, and I requested a refund. Two days have passed since I requested a refund, and they treated me with legal action. Stay away from those crooks.