Paid for overnight shipping because I was leaving town however they screwed it up and the order was never sent out when promised. When I called the next day to cancel, they refused and sent the order anyway. When I asked to speak to a manager, they said there were none and to email support with any issues or complains which I did.
The same idiot named Becky that I spoke with on the phone also is the one that monitors and responds to support. When the pkg arrived, it was returned to them unopened because I wasn't there to accept but when it got back to them, they refused to accept delivery. After doing a Google search I can now see this is a common practive for this business.