Complaint Review: TracFone - Miami Florida

On Jan. 21, 2022 a jury ruled in favor of the FTC, which found Tracfone Wireless guilty of false

advertising and violations of the Fair Debt Collection Practices Act this case is not only more of the same but worse. I am FORMALLY seeking damages against TracFone for the following reasons;

FCC Complaint #5227781

BBB case number: 16760901

FTC Report Number: 144716555

IMEI: x54xx70xx85xx80

New SIM: xx14xx00xx69xx93xx69

Service Pin: xx4 0xx 24x x51 xx3

My Number: 81x-x50-xx73

The current SIM state is as follows and yes i watch this in real time as Tracphone continues to illegally deny my service by withholding my phone number against there own contractual agreement of one year:

Country: United States 

Phone #: 0000000000 <----------------------( SHOULD READ AS FOLLOWS: 8144502473 )

IMSI: x11xx06xx57xx36 

Operator: Verizon 

Operator ID: 31xx80 (MCC: 3x1, MNC: 4x0) 

Card #: x91xx00xx69xx93xx69 

SIM State: Ready 

Service State: In-Service 

Roaming: No

Phone Type: Samsung J7 Sky Pro

Model #: SM-S727VL

Phone Cost: $270.00

Tracfone violated the Fair Debt Collection Practices Act by refusing to provide the full service i paid for still, there own contract which states after one year the phone number can be kept and brought to a new service provider which i fulfilled, because of this i suffered a great deal of financial loss as a result of Tracfone’s deceptive and unfair conduct they yet still continue. 

I also endured anxiety, sleepless nights and massive amounts of stress because i have now called to have my SIM card activated over 30 times in the past week and spent over 30 hours doing so only to still have the same problem and be railroaded by the company. I also have a finance in Peru who i keep in contact with every few hours and this is interfering with my relationship, additionally my bank account is tied to my phone number provided above so i can not do any on-line banking or tela-banking.

I can not receive a call from a doctor and have missed appointments because of this. I was also working with an SSI survivors benefits attorney who this number is tied to and had that case dropped because of this. I was about to buy a car and because the seller could not contact me he sold it to some one else. Because this phone number is also tied to a potential employer for an in home health care job, i almost lost my job and yet might still because of this.

I was unable to be contacted by my Realtor agent to purchase a new home. My passport had been sent to the wrong address and i had to wait and purchase a second phone and plan for 75$ to call from that to have anything corrected while they continue to illegally deny service which is paid in full. I have to call to get two immunization shots and reschedule now since the international travel clinic in Erie was unable to return a call for this appointment thus illegally keeping me in the USA.

I was approved for a $70,000 home loan which the loan company can no longer contact me because this happened and my phone number is also tied to that companies ability to respond as the rest of the issues here. I have not been able to recover any of these important voice mails that await me. They had me wipe the device and i lost paid for app's, a lot of personal information and all my contacts and was unable to back them up.

All the time i had to waist on this complaint requires compensation from prohibiting the above matters illegally. This complaint is to be considered formal and a lawsuit against Tracphone. 

Pat Toomey, U.S. Senator, Pennsylvania and Brad Roe district representative for Crawford county Pennsylvania and Consumer Advocate of Harrisburg Pennsylvania have been contacted and the information here shared in full with them and will continue to be updated on this.

The reason i am changing SIM card's and service providers is at tracfone every few months or so for almost a year some one at Tracphone at there sole discretion with no initiation of mine enters data into the machines and disconnects my phone number and service which is always paid for ahead and ruined the SIM card info and it would take three full days of phone calls from my laptop and a VOIP service called TextNow to fix the same as now only now they refuse to fix the system and try blaming the phone which i repeatedly prove is NOT the problem and in fact the problem is Tracphone itself.

I had learned of this issue of a potential hijacking of my phone number from within the Tracphone company over a series of over 20 calls where as each of those calls at a higher "tech support" level they confirm the required data over the phone with me and i find it dose not match what i provide countless times.

I have screen-shot's of attempting to also use the text based assistance, the web site assistance and the app based assistance provably all failed as well as falsely advertising the web and text based service ends would produce a real human being as they claimed when in fact it is clearly an artificial intelligence and nothing more.

Additionally, the cheap phone and plan i was forced to buy in additon by Tracphone dose not have the capability to let me take my files offline on to my laptop at will and vastly is restricting the capability. I am forced to use Google which i DO NOT consent to having any access at all to any of this data. This inhibbits my ability to retain proof i have a fiance in Peru also and thus restricts our ability to even be together and married by immagration law as it states. 

On Friday Feb 4th 2022 in the afternoon i received a call from 1-800-626-4883 Ext. 3324 asking me to unlock my phone, i said i needed a new SIM card and got a bring your own phone kit with an unlimited talk, text and data plan for 55$ to StraitTalk which is a umbrella company to Tracphone, the next day to find this extension number is useless and not anyone who dose anything any differently at all to resolve the issue and continues to refuse service by railroading me on every single call and failing to resolve the issue, totally wasting my valuable time and causing severe stress and massive damages to my life and rights.

On February 9, 2022 i was asked via email to contact Vanessa Favier, Senior Paralegal for Tracphone who i proved failed to provide all contact info yet said "We have contacted Mr. White and he is requesting to transfer the service to Straight Talk and was advised that he will need to purchase a BYOP SIM kit. He will contact customer service to proceed with the transfer. Based upon the foregoing, we will close this matter unless we hear from you. Please contact me if you require additional information or have any questions." I have fully fulfilled this request with no ability given to be provided the required service and what i paid for.

As of February 12th 2022 absolutely NO REAL or GENUINE INTREST to provide what i paid for or resolve this issue has been made by Trachpone company and i continue to be horribly effected.

Again, second and final notice: ALL CALL'S to and from Tracphone are recorded on my end and shall be provided to any governing body or my attorney of choosing at my complete and sole discretion and not made public unless by transcript ONLY. You have already been notified.

Damages exceed $200,000 and continue to add up from Tracphone's clearly intentional disregard and clearly intentional negligence. Its extremely personal, i am furious with Tracphone and do not want Tracphone's buisness as i am forced by Tracphone to resolve this issue to continue and Tracphone MUST BE held accountably by any means nescisary as is my indesputable God given natural right at this point.