- Report: #1511582
Complaint Review: Uber Uber Eats Postmates - San Francisco California
Reported By:
UBERSTEALSFROMCUSTOMERS -
Columbia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Uber Uber Eats Postmates
1455 Market St #400 San Francisco, 94103 California, United States
Web:
https://www.uber.com/
Categories:
Business Rating:
(0)
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Uber, Uber Eats, Postmates Non-Existent Customer Service and Stealing San Francisco California
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Around June I noticed in my bank statements a charge from Uber/Postmates for a delivery subscription I do not use nor did I sign up for. I went into my account to cancel the subscription when I was told there wasn't one on file for me to cancel. So, I contacted customer support (via email through their app) for a refund and to make sure it was actually cancelled and wouldn't charge me again. I get an email from Uber asking for screenshots of the applicable charges, dates, exact amounts, my email address, phone number, etc.
I responded DIRECTLY TO the email Uber sent me, from the email address I have on file in my account. I immediately get a response reading "We cannot receive your message. Please contact us from the original email where the complaint came from." Ok. So I go into my account settings and double check the email. Exact same. So I contact them through Facebook and Twitter to see if I get a better response. Over and over I keep getting the same email, the same error message, and NO help from any other "support" outlet they offer.
Finally, I get an email from Postmates support telling me they have turned off Auto-Renew for my subscription. The subscription I am being charged for that I have not used that I did not sign up for that I cannot locate in my account to cancel. She located it and "turned it off". After I have already been charged for June, July and August. I have been seeking a refund and cancellation for three, going on four, months now.
Their customer support is absolutely the worst thing I have ever experienced. This company has had literal MUDERS happen on their time and they STILL cannot figure out customer support? It's borderline the most essential function of a company that provides transportation all across the f**king nation. Absolutely ridiculous. After researching, they've done this to many others and continue to do so. They are straight up stealing from customers and just dodging their way out of refunding anyone via non-existent customer service. Absolutely ridiculous. I want my refund, Uber. And frankly, a paycheck for the amount of time I have had to spend figuring this out.
