- Report: #586711
Complaint Review: 1 & 1 Internet - Chesterbrook Pennsylvania
Reported By:
Herschel -
Atlanta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
1 & 1 Internet
701 Lee Road, Suite 300 Chesterbrook, 19087 Pennsylvania, United States of America
Phone:
877-435-7281
Web:
Categories:
Business Rating:
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1 & 1 Internet - 1and1 Internet Erroneously sent to NCO collections, NCO drops case, 1and1 email says will allow transfer yet still locked Chesterbrook, Pennsylvania
In November, 2009 I got a letter from NCO Financial Services regarding collection action submitted by 1&1 Internet. I had in June completed a long process of disputing charges by 1and1 Internet to my credit card after cancelling services. I assumed that since 1&1 Internet lost the dispute they sent the account to collections. I of course moved ALL services (around 100 domains and additional services) away from 1and1 Internet after the horrendous experience I'd had including multiple services outages where data and information were effectively held hostage for ransom. They forced me to signed a credit card authorization including additional fees in order to release my data. 1&1 continued trying to charge my credit card which I disputed and finally had to change my card number to prevent the fradulent charges.
I disputed the validity of the charge with NCO Financial. They went back to 1&1 Internet to get a detailed invoice. It turns out that 1&1 Internet had assigned me a totally difference customer number for some domains. I didn't know about this customer number so I didn't know to transfer the domains. I explained this in my response to NCO financial. I offered to pay for hosting services through that date but not any late fee since the first invoice I got was through NCO Financial. I sent responses on March 1st, 8th, and 23rd. Today is March 29th.
On March 24th I got an email from [email protected]:
> Please reply back with the last 4 digits of the credit card on file
> for verification so we can unlock your domains for transfer.
I did so and haven't heard back. I've reinitiated the transfer several times to no avail. On March 25th I sent a reply asking when I'd know they were unlocked and have gotten no response.
I contacted the Georgia Attorney General's office at 404.656.3790 to file a complaint against 1and1 Internet and NCO Financial. I was told I could call VP Lisa Signore 888.495.8352 at NCO Financial. I was told that my case with NCO Financial was closed on March 8th. They have 30 days to response so they just haven't sent a response yet. Meanwhile, 1&1 Internet still has my accounts locked so they I can not access them.
I have also filed a complainted with the Federal Trade Commission - ftc.gov as well as the Pennsylvania Attorney General's Office Madeline Dakour - 215.560.2414. It is important that official complaints are filed since the number of complaints warrants investigate my authorities. One person complaining doesn't do much - 1,000 will. Take the time to stand against the business practices of 1&1 Internet.
2 Updates & Rebuttals
Herschel
Issue Update
#2Author of original report
Wed, August 21, 2013
I did receive a letter from Tax Guard confirming confidentiality of information. It was signed with contact information so that I could verify. This is really all I needed to give me some assurances that there is a contract and shared liability - along with a gurantee that my information would not be shared with anyone else. Everyone should always becareful when signing their data rights away on the W9 forms.
Main content of the letter:
Tax Guard, Inc. provides a federal tax monitoring service for more than 250 banks, asset-based lenders, and factors across the country. All client information is considered confidential and is protected.
Tax Guard, Inc. and 20/20 Tax Resolution share common ownership. Otherwise, they are two
separate businesses.
Tax Guard, Inc. HAS NOT, DOES NOT, AND WILL NOT share your information. If you contact us and ask for the information, we will provide it to you as well. Otherwise, Tax Guard, Inc. does not and will not share (give, sell, etc.) your confidential information with anyone else
Extortion Victim
United States of AmericaGreat advice - wrote my letter and called
#3Consumer Comment
Fri, June 25, 2010
NCO has dropped their collection. Fight it, fight it, fight it!
