- Report: #336755
Complaint Review: 1&1 Internet - Chesterbrook Pennsylvania
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1&1 Internet
701 Lee Rd., Chesterbrook, PA Chesterbrook, Pennsylvania, U.S.A.
Phone:
800-go1and1
Web:
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1&1 Internet, 1 And 1 Internet, 1and1 Internet, 1 & 1 Internet 1&1 Internet is the #1 World's Worst Hosting Company Chesterbrook Pennsylvania
1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than 30 articles, interviewed more than 200 people who have been blatantly wronged by 1 & 1 Internet, talked to several consumer groups and interested attorneys, and worked with over 60 radio and TV stations on this story. Everyone has been very interested, and the investigation continues. If you have had an issue with the company, you can do the following make a difference, and get your justice:
1.) File a complaint with the Pennsylvania Attorney General's office at www.pa.gov, or call the investigator Madelaine Dakour directly at (215) 560-6790. They have already received a large number of complaints, and have escalated the investigation, so make sure and contact them.
2.) File a complaint with the Better Business Bureau where they already have a completely Unsatisfactory rating by going to www.bbb.org
3.) File a complaint with the Federal Trade Commission at www.ftc.gov
4.) File a complaint with your state consumer advocacy group through the Attorney General's office or Secretary of State's office. Indiana's is www.indianaconsumer.com
5.) Explore your state's legislative code and find out where they stand on mandatory arbitration clauses. The Federal Arbitration Act has been shot down by state courts if they find the 1 & 1 contract to be unconscionable and without mutuality as they offer nothing for the consumer. More and more courts are ruling in favor of consumers, especially with terms and conditions that allow for illegal activity. Breach of contract, fair trade laws, fraud, and consumer laws are the tip of the legal iceberg for 1 & 1.
6.) I'm working with station affiliates of each of the major TV networks, and you can help by contacting your local station through the main sites at www.cbs.com, www.nbc.com, www.abc.com, and www.foxnews.com. Contact the investigative reporter, or simply send a news tip to the newsroom and they will follow up. Chances are, they are already aware of the major problems with the company.
7.) Keep meticulous records!
My lawsuit is pending, and Ive been inundated with law firms wanting to take on the abysmal business practices, or lack thereof, with 1 & 1. The blatant disregard for the consumers has gotten the attention of the legal community, media, and consumers all across the country and by banding together, we can get some justice. You do not have to succumb to their tactics!
Best wishes,
Kelli
Indianapolis, Indiana
U.S.A.
1.) File a complaint with the Pennsylvania Attorney General's office at www.pa.gov, or call the investigator Madelaine Dakour directly at (215) 560-6790. They have already received a large number of complaints, and have escalated the investigation, so make sure and contact them.
2.) File a complaint with the Better Business Bureau where they already have a completely Unsatisfactory rating by going to www.bbb.org
3.) File a complaint with the Federal Trade Commission at www.ftc.gov
4.) File a complaint with your state consumer advocacy group through the Attorney General's office or Secretary of State's office. Indiana's is www.indianaconsumer.com
5.) Explore your state's legislative code and find out where they stand on mandatory arbitration clauses. The Federal Arbitration Act has been shot down by state courts if they find the 1 & 1 contract to be unconscionable and without mutuality as they offer nothing for the consumer. More and more courts are ruling in favor of consumers, especially with terms and conditions that allow for illegal activity. Breach of contract, fair trade laws, fraud, and consumer laws are the tip of the legal iceberg for 1 & 1.
6.) I'm working with station affiliates of each of the major TV networks, and you can help by contacting your local station through the main sites at www.cbs.com, www.nbc.com, www.abc.com, and www.foxnews.com. Contact the investigative reporter, or simply send a news tip to the newsroom and they will follow up. Chances are, they are already aware of the major problems with the company.
7.) Keep meticulous records!
My lawsuit is pending, and Ive been inundated with law firms wanting to take on the abysmal business practices, or lack thereof, with 1 & 1. The blatant disregard for the consumers has gotten the attention of the legal community, media, and consumers all across the country and by banding together, we can get some justice. You do not have to succumb to their tactics!
Best wishes,
Kelli
Indianapolis, Indiana
U.S.A.
2 Updates & Rebuttals
Herschel
United States of AmericaTotally agree - we all need to stand up
#2Consumer Comment
Wed, March 24, 2010
Many of us have had issues with 1&1 Internet. Its time we got together to do something about it. They usually get away with the small charges because most people pay to make it go away (and 1&1 is extremely persisent over a couple dollars).
I hope to seek class action status as well and have filed complaints as noted. Please include me in any legal actions. I have a lot of documentation for the many interactions with 1&1 Internet and NCO Financial - both past and currently ongoing. I am also willing to donate to a legal fund to pursue this issue.
Ive started a facebook group to start gathering people together to share stories and tactics to resolve any alleged wrongdoings:
http://www.facebook.com/group.php?gid=104649439567617
Falcon
Virginia,United States of America
Thank You
#3General Comment
Tue, December 29, 2009
I have had a similar incident with 1&1 hosting ie: still being charged for a service I canceled. Thank you for providing the above information, as I have some email correspondences between myself and 1&1 that I would like to include with a formal complaint against the company. I signed up for one service and was billed for a different service. I canceled within a few days of signing up with the company. I did not save them all but I still have one that includes me stating that I did not receive the package I signed up for and that I would like to cancel. This is the service which I am still being billed for.
