- Report: #566321
Complaint Review: 123Together.com Groiup Spark Collaboration Online LLC - Burlington Massachusetts
Reported By:
Mike -
Charleston, West Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
123Together.com Groiup Spark Collaboration Online LLC
76 Blanchard Rd., Suite 101 Burlington, Massachusetts, United States of America
Phone:
(781) 273-6245
Web:
http://www.123together.com
Categories:
Business Rating:
(0)
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123Together.com, Groiup Spark, Collaboration Online LLC Exchange Hosting FREE TRIAL IS A RIPOFF - THEY CHARGED ME FOR MONTHS AND REFUSED TO FIX IT Burlington, Massachusetts
I signed up for a trial, cancelled it using their forms, and they still continued to bill me hundreds of dollars for a service I never used. I contacted them and Rick Boise ([email protected]) refused to fix it. Their excuse is support didnt know what billing was doing or vice versa.
3 Updates & Rebuttals
Mike Dillon
United States of AmericaSeriously?
#2Author of original report
Fri, February 12, 2010
Wow. I'm not a competitor - I was a potential customer. We have a small 5 person shop and are no where on the scale of MindShift, groupSpark, or whatever label you put on this company.
The proof is in the rebuttal that was posted by 123together - I'm a customer, they know who I am, they've just been billing me cause their system failed in the way they think it should have worked. It did not. I doubt that a company of this size has targeted me specifically, I just believe its arrogance and bad customer service.
And yes, I did threaten to be very vocal about my problems with them - what other recourse do I have? They took my money, I received no services. It will cost me more to sue for my money than it did to purchase the domain 123togethersucks.com and post all my interactions.
I've asked for updates, but so far I have only received third party correspondence. I just want my money back and for this company and billing manager to stop hiding behind a flawed system - that's it.
Ensondeath
brockton,Massachusetts,
United States of America
i Find it Odd
#3Consumer Comment
Wed, February 10, 2010
i find it very strange that the person posting this is a competing customer with this company http://www.eagle-networks.com/ i would like to hear more about this from the person making the allegations [email protected] when i contacted 123together.com rick boise they have no idea what this guy is talking about from my own research i beleive this to be a sla at a competing company with no merit and false allegations mr dillon i challenyou to back up your allegations
Rick B.
Burlington,Massachusetts,
United States of America
Customer did not follow TOS or instructions
#4REBUTTAL Individual responds
Tue, February 09, 2010
This customer contacted our company on 1/6 stating that he had cancelled his service prior. At that time the customer was informed that we had no correspondence from him requesting cancellation. Our cancellation forms are all tracked and recorded. Also at that time we instructed the customer that he would need to fill out the online cancellation form and the link was emailed to him. The customer did not fill out the form nor contact us again until today 2/8 when he emailed again stating that he cancelled before. We let the customer again know that we have not received any correspondence from him via the online cancellation form. At that time the customer started sending nasty emails and when asked if he had any documentation regarding his cancellation he said he wasn't going to waste his time. Every customer who submits an online cancellation form receives via the website a confirmation page that it has been submitted, and then an email from the cancellation department that we received the form as well.
When asked if the customer had any of these he kept replying with, I cancelled. The customer is also exagerating on the amount. It is not HUNDREDS of dollars as claimed. It is also a frabrication that I refused to "fix it". The customer was explained that I would need any documentation that he had and I would look into it, the customer refuses to send anything. I have also let the customer know that since he did finally submit a cancellation form, I would definately refund his charges that he was charged for February. As for the statement of the excuse that support didnt know what billing was doing. Not once did that come up in the conversation. The customer then called me and threatened that if I refused to give him back ALL of his money he would file claims with BBB and Ripoff Report and would not stop until he got all of his money back.
Our Contention is the following:
1.The customer did not submit the cancellation via the online webform as clearly outlined in the Terms of Service. The Cancellation link is on our main webpage. Customer can not or will not produce any emails to support his claim.
2. Now that the customer did finally submit the online cancellation form, he will be refunded back his february charges that were billed.
