Complaint Review: 24 Locksmithing - Internet

This business dispatched a locksmith to my house when my brother locked himself out of my house while house sitting. The guy busted in my french doors and completely broke the door AND charged $100 for the "service". It cost me $300 to have a contractor come out and replace what the locksmith broke.

I've called the technician directly - SPENCER WALDEN @ (((Redacted))) and he was uncooperative, had no regard for the broken door and unwilling to do anything to resolve the issue.

I called the dispatch company - 24 Locksmithing @ 916-672-2500 & I've been hung up on multiple times, no one is friendly, and the manager is never there to talk to despite being told when he would be in the office.

I called Monday, customer service asked me to email in photos of the damage to [email protected]… so I did. I asked for the business license number for the technician and they refused to give it to me & I needed to call back the next day and speak with the manager. I called back the next day & asked directly for the manager - was hung up on 4 times!!!!!! Finally I called and asked for customer service and got directed to them. From there I spoke with Shantell who was rude and unhelpful. She told me I have to call back the next day and speak with the manager she can't help me. I asked for the managers name and she would only give me his first name, Byron. Refused to give me his last name, his direct number or direct email. I asked her for her last name so I could advise who I've spoken to - she refused to give it to me. She claimed they only have the main telephone number, no one has direct lines and no one has emails except the main email I've already been given, that she was going to forward my complain email to Manager Byron's personal email. Finally I call on Wednesday morning at 9am when I was told the manager would be in and I got hung up on twice trying to get to a manager. Finally I got someone who was remotely polite, said I spoke with her earlier in the week. She put me on hold twice for a really long time and I asked just not to be hung up on. Finally she said he needed more time and asked I call her back. She gave me 1-800-269-3571 and said her name was Lee Green....She called me back later from a 916-405-0709 number and asked me to email in my receipt. So I went home from work and got the locksmith receipt as well as the contractors receipt. I emailed both receipts as well as a screen shot of the $100 charge on the bank account itself. She said she'd call me once she received the email - but I've heard nothing yet & I've called to reach her another 6+ times throughout the rest of the day - couldn't get a hold of her & she never returned my call.

I called back Thursday morning (day 4 of calling) and tried speaking with someone new, I got Kieth, he said he was the manager. Kieth said he saw my emails and needed to speak to the technicians supervisor and would call me back later. He didn't. I called him later in the afternoon. He finally told me that he wasn't going to have an answer for me today but he would call me first thing at 7am Friday. Friday came, 7:30am still no call, so I call & get Keith, he said he was right in the middle of something and couldn't pull my information up - but he would call me right back. It's now 9am and I'm calling them AGAIN, someone else answered - told me he's on a conference call and she would give him the message..... Keith finally called me back claiming the technician said my brother signed an acknowledgement that the door was going to break & he ok'ed it. He absolutely did not.

Keith finally agreed to refund the service fee. I get an email with a pdf that looks like my 7 year old niece put it together, no contact information, no letterhead, no company information AND calls them self "All Locksmith Service" instead of what their website says...  "24 Locksmithing". The pdf also says the refunded amount is $15! Not the $100 they charged AND wants me to sign the form while is says:

"Once I receive the refund, I agree I will not have any more demands, requirements or complaints against the locksmith company or their employees.

In return for that payment I ________________ am prepared to execute a full and final release of any and all claims for the benefit of the locksmith company."

ABSOLUTELY NOT!!

I emailed Keith back & he claims he told me $15 on the phone (he didn't) and said there was nothing else they could do besides $15!!!!!!!