- Report: #587483
Complaint Review: 24hourwristbands.com Net Brands Inc Mashnoon Llc Rubberwristbands.com Aka Logobands.com - Internet
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24hourwristbands.com Net Brands Inc Mashnoon Llc Rubberwristbands.com Aka Logobands.com
16107 Kensington Dr #126, Sugar Land, Texas 77479 Internet, United States of America
Phone:
1800-530-6218
Web:
http://24hourwristbands.com
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24hourwristbands.com ,Net Brands Inc ,Mashnoon Llc Rubberwristbands.com Aka Logobands.com Netbrands Failed to fulfill order and ignored requests for support or a refund Internet
Order Date: Monday, 25 January 2010
Product Ordered: Custom Ink Injected Wristbands
Total Amount Paid: >$200
In addition to the custom bands ordered, I accepted an upsell offer for $10 to obtain some plain "glow-in-the-dark" bands. They shipped the upsell bands (which I believe are represented in the tracking number provided), but I never received the custom bands that were intended for a scheduled business expo.
Since my last support contact was ignored, I have filed two new support tickets that have gone unanswered as well. I firmly believe their $10 upsell was a bait and switch that allowed them to claim they shipped the full order under one FedEx shipment that was sent without signature authorize, thus no ability to file a claim. I continue to try and get a resolution to this without being a jerk, but it appears that I will unfortunately have to contact our lawyer for additional action
Support Contacts:
Created By: Brian Created On: 2010-03-22 22:45
Questions/Comments: As requested, I filed a claim in FedEx. Much to my disappointment, they stated that no claim is possible since no signature was required upon delivery (see attached). Since I spent $230 and I am sitting here with no product, I am obviously disappointed. However, I am wondering if there was some type of error in processing. Is it possible that the tracking number listed below is only related to the "Bonus" glow sticks that I spent the extra $10 on. When the package I did receive showed up, it only included these non-customized "bonus" sticks. I have yet to receive the custom bands ordered and at this point simply want a refund or the ability to re-customize replacements since exact replacements will not be received in time for the previously scheduled expo. Any help is greatly appreciated and I sincerely hope you understand my situation. I spent $230, have no product for that money, and both sides vendor/shipper and shipping provider have yet to accept any responsibility. I understand that mistakes happen, but I am extremely hopeful that your organization will resolve this issue to my satisfaction without the need to pursue the issue any further. Your consideration is and will be greatly appreciated. Respectfully, Brian Hamning Frederick Pet Sitters, Owner
Created By: wayne Created On: 2010-03-04 15:39
Questions/Comments: YOU MUST CONTACT YOUR LOCAL FED EX OFFICE
Created By: Brian Created On: 2010-03-04 13:02
Questions/Comments: Thank you.. I checked with FedEx and it shows that it was delivered, but I never received it. Do I need to submit a claim with them or do you? Thanks for your help.. Brian
Created By: wayne Created On: 2010-03-04 9:15
Questions/Comments: Hello your order has been shipped out to you here is your tracking number.Thank you 731437710129036 fed 2010-01-25
Created By: Brian Created On: 2010-03-03 14:21 Questions/Comments: Just checking on the status. Online says it has been shipped, but we have yet to receive the order.. Thanks..
1 Updates & Rebuttals
imprint customer service
Stafford,Texas,
United States of America
24HourWristbands Customer Service
#2UPDATE Employee
Tue, November 08, 2011
We're are extremely sorry to hear about the unpleasant experience you've had. We will do whatever it takes to make sure you are taken care of and would also like to get some detailed feed back regarding your order so we can pinpoint how this occurred. Please send us an email to [email protected] and someone from management will reach out to you immediately. We'll do whatever it takes to make sure you are satisfied.
Sometimes we may face unexpected high call volume and we are trying our best to expand our phone system to handle more service/sales calls. For this reason we try to embrace as many forms of communication as possible. We
recently found that our facebook page and various social media platforms have really allowed us to reach out to our customers andthem to reach out to us. Feel free to to visit our facebook page at www.facebook.com/imprintdotcom
