Complaint Review: 360 Internet Issue - Internet

The information below is the sequence of events that took place beginning on the night of June 28 2008

The conversation begins at the bottom of the page and ends at the top.

I am not sure of the name of the company I think it is 360 .However I will include in this correspondence their link.

http://cstool.marketengines.com/site/Ticket/Security/TicketPage.aspx?requestID=c321bf25-b98e-46f5-970d-562b36cf9caf&userID=e69a2bf5-19c2-411d-aad9-7b25cf692144&actionID=1

Ticket

Julia K 7/1/2008 5:05:27 AM

Dear Customer,

Thank you for your email. We acknowldege your concern in regards to your account.

According to the Terms and Conditions, you were eligible for a refund of the unused portion of your membership minus a 19,95USD fee which we keep to cover the costs of software activation. If you have further questions or concerns please feel free to contact us.

Sincerely,

Your Customer Service Team

Leonard 6/30/2008 7:26:04 PM

Listen!

Stop playing games. Refund the total amount of $44.95 that I requested and that you charged to my account with out my permission or talk to my attorney

On Mon, Jun 30, 2008 at 6:13 PM, wrote:

Dear LEONARD,

Thank you for contacting our support department today. As per your request, your account has been credited in the amount indicated below. The refund should appear in your account within 5 to 10 business days following normal bank transfer delays.

Julia B 6/30/2008 10:30:42 AM

Dear Customer,

Thank you for your email. We acknowldege your concern in regards to your account.

According to the Terms and Conditions, you are eligible for a refund of the unused portion of your membership minus a 19,95US fee which we keep to cover the costs of software activation. We have a strict NO-REFUND policy after the 7 day trial period. Under no circumstances will we offer a refund for any services past this period.

Sincerely,

Your Customer Service Team

Leonard 6/30/2008 8:48:37 AM

This refund is non acceptable . I want the entire amount. First I never used the service. Secondly, I am canceling because of the misrepresentation of your office on the amount of the subscription. Only the full amount I paid of 44.85 is acceptable.

Please refund the full amount. In fact I never clicked on the final submission to order. So your office was premature in accepting my payment to begin with.

Margarita L 6/30/2008 8:00:24 AM

Dear Customer,

Thank you for your email. We apologize if this membership did not fulfill your expectations. We have processed the refund in the amount of 24,9 USD. A fee of 19.95USD has been retained to cover the costs of processing and handling, in accordance to the 7 day refund policy.

Please allow normal banking delays of 5 to 10 business days for the funds to appear on your account. You will also receive a confirmation email within the next 24 hours regarding this transaction.

Sincerely,

Your Customer Service Team

Leonard 6/29/2008 4:18:37 PM

Again I Am canceling my subscription.The entire account. I am within the seven day period.

Thanks very much

Oksana B 6/29/2008 12:15:15 PM

Dear Customer, Thank you for your email. We acknowledge your concern regarding the total billing of your account. We are happy to inform you that the total amount of your subscription is a one-time fee and you will never be billed again. According to our records, you are subscribed to a 1 year Membership for 34,90 USD with the Unlimited Support & Updates for 9,95 USD. There are two options that we would like to propose in order to keep you as a customer. 1) We can change your package to our 30,85 USD promotional Lifetime Membership. The account difference 14 USD would be credited within 5 - 10 business days, and you would continue to have access to our exclusive Members Area. 2) We encourage you to continue enjoying our Online TV and Radio Station program. We can also provide you with two additional programs. Sopcast and TVU Player offer you a wider range of channels, including sports, movies as well as your most popular local shows. If you still wish to cancel, there is a 19.95 USD activation fee that is non-refundable. This is applicable within the 7-day trial period, after which we have a strict No-Refund Policy. At this moment, no changes have been made to your account. Please respond to this email so that we can adjust your account accordingly. Sincerely, Your Customer Service Team

Leonard 6/28/2008 6:19:46 PM

I enrolled on this site 15 minutes ago. However, I am cancelling now because I was given a charge different at enrolling than the one at billing

L

Morrison, Tennessee

U.S.A.

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