- Report: #806179
Complaint Review: 411.ca - Montreal Internet
Reported By:
Tee1up -
Victoria, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
411.ca
Montreal, Internet, United States of America
Phone:
514 9347350
Web:
http://www.411.ca
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
411.ca 411.ca Is hardsell, regardless of whether or not you asked for their service Montreal, Internet
I got a call from one of their sales people mid 2010 asking me to renew their services. I have never, ever made use of their services in the past and last month I had a call from one of their reps telling me it was time to renew my account. I reminded them of never having used or paid for their services in the past. The 411.ca rep told me I was legally liable and they would begin action if I did not pay up. I told her to start proceedings and that I was willing to take this to the supreme court. They had the address of a former residence of mine and I have to conclude that when they send out their sales pitches and if you don't respond, you are automatically considered to be saying yes to their grand sales package. or in the words of Sir Thomas Moore: "Qui tacet consentire": "Silence gives consent".
None the less, if you get a call from these folks asking you to pay-up, just hang-up. judging by the number of similar instances (just google 411.ca problems scam) it sounds like this type of treatment is integrated into their marketing plan.
None the less, if you get a call from these folks asking you to pay-up, just hang-up. judging by the number of similar instances (just google 411.ca problems scam) it sounds like this type of treatment is integrated into their marketing plan.
1 Updates & Rebuttals
411.ca
North York,Ontario,
Canada
Response from 411.ca
#2UPDATE Employee
Mon, December 12, 2011
Thanks so much for your feedback Tee1up. Obviously we do not allow our sales staff to charge anyone without first getting consent. We'll certainly look into your specific complaint so we can ensure it doesn't happen again. So sorry you felt duped! When our sales reps call business owners like you, our intent is to offer an advertising service that will help local businesses connect with the millions of Canadians who use our site. No tricks. Just results. Questions/Comments? Write to us any time: [email protected]
