• Report:  #1969

Complaint Review: AAMCO - Mississauga Ontario

Reported By:
- columbus, oh,

1369 Dundas St E. Mississauga, Mississauga,ON Ontario, Canada
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1369 Dundas St E.

Mississauga,ON L4Y 2C7

I live in Columbus Ohio, and as I was traveling to see my girlfriend in Toronto my car experienced transmision problems. I had my car taken to the AAMCO dealer mentioned above on Saturday March 18th 2000. I spoke with Pat on the phone, and he said he would do the 39 dollar test. Pat called me back to tell me that motor was fine but my trans had problems. Pat told me that if it was just the soft parts it would be about 1600 dollars. He also let me know that it could be more, but would not be able to dertimine that until he opens the transmision. On Monday March 19th, we had talked to the warranty company (this warranty was from the dealer where I got the car) the warranty company explained what they did and did not cover. Pat called me on Tuesday the 21st to let me know that the warranty company was sending a person to inspect the trans to be sure it should be covered. Pat mentioned that the case is cracked also. Pat called me on the 22nd to say "good news they are going to cover you up 2100 dollars, but you ahve to come up with the rest which is about 1400 dollars!!! I knew my warranty company should pay for everything except a 100 dollar deductable, so I had to call them to find out why thy were only paying 2100 dollars. The Warranty company said it could get a rebuilt trans for 1500 and that shop could install it for a total of 2100 bucks. I called Pat back to tell him what the warranty company said. He then said they are using used parts and does not know about the warranty. I called my warranty company and they told me it was parts and labor and nationwide.

I thought great, so I called Pat back to let him know, he told me that he could not use that rebuilt trans, and that if I wanted to go with the other shop he would have to charge me for tear appart and put back together. My warranty company agreed to pay 5 hours of take apart, but told them not to put it back together. I also told Pat not to put it back together. He tried to tell me it was their policy, and I told him that by law if I told him to stop working on my car he had to. Pat still tried to get me to pay for 5 hours of putting it together. I refused and told him not to put it together. I ended up paying for 1.8 hours to put it together. The whole time he is whining about his warranty and how he went out of his way for me. I told him that I can not afford to pull 800 bucks out of my pocket to get to him, or 100 to go to another shop. I was very angry with how Pat treated me after he knew I was not going to get repairs done at his shop. I would advise anybody not to goto AAMCO.

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