- Report: #1201125
Complaint Review: ABC Gift Cards - Internet
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Author Not Confirmed
Why?
ABC Gift Cards
Internet, USA
Web:
http://www.abcgiftcards.com/
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ABC Gift Cards Steal your gift cards, no communication! Brick, NJ Internet
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ABC will change what they agreed to pay for your gift cards, end up not paying at all, and never answer emails.
Sold gift cards to ABC gift cards because they promised a fractionally higher rate than other companies with similar services when you factor in that they promise to reimburse PayPal transaction fees.
Shipped off two brand-new GCs with a total value of $20 ($10 each) on 12/26 after going through the selling process on ABC's website, including submitting my card numbers for verification of balance, and receiving an invoice promising $14.23 in PayPal. ($6.40 for one, $7.83 for the other)
Began checking the status of my order more than a week later, only to see that
a) There is no way to log into an account. Every time you reset your email's password, that new password is still invalid. Customer service does not respond.
b) Thankfully, you can check the status of an order without logging in, with just an order number. Doing so shows that my (and it is my, as the name and address match up) "Payment Amount = $6.59". $6.59 is not an amount mentioned anywhere on my invoice. Not for either gift card individually, even.
c) "Once we receive your cards and validate them, your payment will be issued within 24 hours." Except my order has been sitting at something called "Review2" with this false payment amount for weeks.
d) Customer service does not respond. Not to emails via website form, not to emails directly to the department, not to "respond above this line" emails to the customer.
I never scratched the PINs on the physical cards, they were brand-new, so I can't check the numbers to see if ABC has already flipped them and sold them to a customer, but I wouldn't be surprised.
Even if they finally process my order, they are attempting to cheat me out of more than half of their originally-promised payment amount, according to the Order Status page. My being in possession of the original sale invoice showing the amount I agreed to sell my cards to them is worthless when they refuse to answer any line of communication.
