- Report: #167212
Complaint Review: ACA Automotive Formerly AJ's Automotive - Long Beach California
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ACA Automotive Formerly AJ's Automotive
Clark And Willow Long Beach, 90815 California, U.S.A.
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ACA Automotive Formerly AJ's Automotive ripoffs, not-professional, unwilling to help, unnecessary fixtures Long Beach California
The first time I went there I was charged almost $600 dollars for work that they said needed to be done to my car. They seemed nice and friendly but they really were not. One of the guys working behind the desk even said quote "my wife's name is Alicia too that is how I will remember your's". I trhough to myself o he is a nice guy. The work they did to my car was unnecessary and even though they said my car was fixed I would say that no sooner had I got my car fixed, so I thought, I had to go back, and then they said it was another problem with my car. So at this point i was like okay i just wanna get my car fixed because I need it for school. So I was charged another $500 dollars for their good for nothing service and I had to bring it back a third time and this time they said something would have to be repaired that they were not capable of repairing, well that was almost $1100 later. So I had to get a tow truck to my car to a different shop and then they gave me hell about them not having to pay, and I told them how much I spent here when I have been coming for the same problem all this time. I knew it was some form of discrimination that made them feel empowered to take advantage of me.
Alicia
long beach, California
U.S.A.
Alicia
long beach, California
U.S.A.
1 Updates & Rebuttals
Adam
Long Beach,California,
U.S.A.
ACA AUTO: RESPONSE
#2UPDATE Employee
Fri, December 16, 2005
Dear Alicia, My name is Adam and I am the General Manager of ACA Automotive. I have been attempting to contact you, I have gone back every invoice from September to present and have not been able to find an Alicia with your above stated problem. As the General Manager it is my job to make sure that EVERY customer is taken care of and happy with their service at my shop. But, without being made aware of the situation by the consumer, it is impossible for me to know that you are upset. I can guarantee, that if you had given me a chance, I would have taken care of this issue and resolved your situation promptly and fairly. We stand behind our work 100%, and if you feel otherwise, that is why I am here. Please, contact me so that we can resolve this issue as soon as possible. P.S: Posting a letter like the one above, without giving the shop manager or owner the chance to resolve the issue, I feel is unfair. Shops do make mistakes just like anyone else, and deserve the right to fix it. Thank you,
