- Report: #1282689
Complaint Review: ACAEXPRESS.COM - Internet
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Author Confirmed
Why?
ACAEXPRESS.COM
Internet, USA
Phone:
888.668.3909 Ext 102
Web:
ACAExpress.com
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ACAEXPRESS.COM Kenny West | CEO & President | Chris Cobb | Sales Concierge | Mark Bing, Agent Pipeline, Inc. FRAUDULENT PRACTICES Internet
ACAEXPRESS.COM is not a honest company and exhibit very poor customer service. In the beginning, I was told that the platform was $65 per month and was charged a prorated amount of $12.57 for enrolling at the end of Oct. In November, ACAEXPRESS decided to block my account access with a demand of $300 payment. I decided to opt out of utilizing ACAEXPRESS.COM due to the change in price. ACAEXPRESS.COM sent the following email on December 30 to the CEO of the company I am employed with:
From:******************
Sent: Wednesday, December 30, 2015 12:29 PM
To: Michael ****
Subject: ACAExpress - Notification of past due accounts.
Good Morning Michael,
I writing to inform you that we have not received payment from 4 active users underneath your organization and will be disabling their accounts at 3pm CST today if approval to invoice for the amount due is not received by that time.
You can find the list of users below. I have reached out to them individually as well. If you or another manager are responsible for remitting payment for these users please let me know the appropriate card to charge for the corresponding user.
**** ***** – Owes 300.00
********* – Owes 300.00
**********– Owes 300.00
********** – Owes 300.00
Please reply with any questions you have and have a lovely day.
Regards,
********| Customer Experience Coordinator |
“Keeping Insurance Agents Relevant in the Post ACA World!”
Michael did not respond to this email, allowing the accounts to be disabled. Again, these account accesses were already blocked back in November and could not be utilized to conduct or render any services. $300.00 was removed from my account on Jan. 19, 2016 without my authorization and ACAEXPRESS refused to refund the $300. Is it not against the law to charge someone's card without permission and then indicate that they approved the charge during enrollment? If this was the case, why was the email sent with the request for payment of $300 asking for approval.
1 Updates & Rebuttals
ACAExpress.com
Irving,Texas,
USA
Missing info, Michael clicked through agreement on process and pricing
#2UPDATE Employee
Thu, March 03, 2016
There is missing info, Michael clicked through agreement on process and pricing. The agreement between us and Agent Pipeline is split into two pricing plans. One for Open Enrollment and one for SEP. In both situations the info is prominently communicated via Agent Pipeline and as well all users were required to click through the agreements to use the platform. Here are links to them.
ServicesAgreementAGENTPIPELINE2016OpenEnrollment and ServicesAgreementAGENTPIPELINESEP
Further, the only way any charges would have been made is if the end user provided the credit/debit card as there is no way we would knwo it otherwise. In summary, during SEP the pricing for agents who came on via Agent Pipeline is $64.95 per month and during Open Enrollment it is $300 which covers all three months of Open Enrollment.
