- Report: #959765
Complaint Review: Access Warranty - Lake Balboa California
Reported By:
Norma -
Howard Beach, New York, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Access Warranty
6837 Hayvenhurst Ave Lake Balboa, 91406 California, United States of America
Phone:
818-787-3959
Web:
http://www.awautopro.com/index.php
Categories:
Business Rating:
(0)
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Access Warranty AW AUTOPRO No refund of policy cancelled in March 2012, it it Oct 2012 Lake Balboa, California
I purchased an auto warranty policy for my used 2005 Chevy Colorado in Dec 2010 and paid off the warranty in Dec 2011. I sold the Chevy Colorado and submitted that cancellation paperwork via FAX to Autopro. The refund was supposed to take 45-60 business days. Despite numerous phone calls and emails, I have not received my refund of well over $1000. The customer service department states my account is locked and they cannot access it and that the refunds department does not have a phone number, When I request to speak to someone upper level, they say they don't have a phone number and only communicate via email. I resubmitted the paperwork again, via email this time; they countered by inferring I was trying to falsify the mileage on the vehicle. I sent copies of the ONSTAR reports. That was the last I heard. It has been 7 months since I cancelled the policy. It has been a month since i last was able to contact them... NO RESPONSE> They owe me approximately $1300
