- Report: #1346904
Complaint Review: Accountnow Prepaid Debit Card - Nationwide
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Author Confirmed
Why?
Accountnow Prepaid Debit Card
Nationwide, USA
Phone:
877 984 7465
Web:
my.accountnow.com
Categories:
Business Rating:
(0)
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Accountnow Inc, BANCORP, and Metabank RIPOFF! My first direct deposit into this account they have had it 4 days evertime i call they say 24 = 48 hrs San Ramon California
My first check was direct deposited into this prepaid account which was $2191.12. As soon as it was deposited they put a restriction on my account. I called as soon as they opened and told them they had made a mistake he went on and on about a $1.00 charge from paypal. In which i informed him it was my wifes paypal account and when she ordered her stuff offline she went $1.00 over so it charged my account. This CSR tells me i have to validate my identity so i upload all of the required documents ( Drivers Livense, Social security card and proof of residency) he told me my account would be back online within 24 to 48 hours. After i sent the necessary paperwok i called back to let them know it was sent. The second CSR ask all my info and why i was calling. I told him that my account was restricted and why about the charge. Well low and behold he unlocks my account no questions asked! About 6 hours later i go in the store to use my card and the cashier tells me declined. I told him no surely not run it again he runs it again and tells me it says UNAUTHORIZED USER! I called Account now back again this third CSR tells me that they locked my account again because they needes to verify my paperwork. She tells me it will be 24-48 hrs. Here i am about 47 hrs. Away from the last call. This CSR tells me again it will be 24=48 hrs. I have NO MONEY!! My kids are hungry and my bills are DUE please help me and my family
1 Updates & Rebuttals
AccountNow
San Ramon,California,
USA
AccountNow
#2UPDATE Employee
Thu, January 05, 2017
Dear Consumer,
I am sorry to hear that you had some issues with your account. I’d like to help resolve your account issue and address any additional concerns that you may have. Unfortunately we cannot discuss your personal information in a public forum. Can you please send us an email at [email protected] referencing your name (as it appears on your card), last four digits of your card number, and best number to reach you at? Thanks and have a great day.
Sincerely,
HP
AccountNow
