Josh
Bradenton,#2UPDATE Employee
Thu, November 05, 2009
My father and I are the only employees that work for the company. I remember this call and have a few things wrong with your statement.
1. There is no such thing as a "free SERVICE CALL". Service calls mean that work is done and needs to be paid for. An estimate is something different. Most companies, including our company, does free estimates.
2.When we got to you house it was raining. We added freon and checked for a leak in the air handler in the garage. Found a leaking evaporator coil. We then came back the next day to see if there were leaks in the outside unit(because we couldn't check in the rain). We took the unit apart and found leaks, charged it up with freon to see if you could get by, but will come up with a price in the mean time. That is a service call, not an estimate. If we showed up and were told that the units have leaks and you want a price on replacing, than that is an estimate.
3. So that means if we come out and diagnose the problem, and other companies come in and dont have to diagnose the problem that nothing should be paid for our work? Also, you system holds quite a bit of freon, and at $30 a pound the invoice could have been a lot more. We paid for the freon that we put in your system.
4. I looked up the estimate that is in our files. We gave you a price for an American Standard 15 seer unit, which is not a cheap unit. American Standard is what was requested by you and is a top of the line unit. It was only last month that they have come down in price to be more competitive. You got a Goodman unit. You are not comparing apple to apples, they are much cheaper for a reason and you will need that warranty, especially if the installing company failed their inspection(which they did, it is public record). You get what you pay for. Look up consumer reports and see how many bad things are listed about that brand of units. We refuse to sell them for a reason.
5. I am sorry we could not help you further, but next time you should call a company and I am sure that they can explain to you why you have recieved a bill. If you check this is the only negative report my father has recieved in almost 12 years of business. We do not rip anyone off and we are very honest people.
Joshua Shiero
Accurate Heating and Cooling