- Report: #1223473
Complaint Review: Ace Rental Car - Nationwide
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Ace Rental Car
Nationwide, USA
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Ace Rental Car will not provide proof of loss of use for claim Nationwide
Rented from Ace Rental Car and had a very small dent in bumper. It was so insignificant that the check in personnel nor I saw it. They called several days later to tell me there was a dent. I had coverage on my credit card (see ripoff report for AMEX assurance) so I didn't worry about it just filed the claim.
In the fine print please note ACE rental car charges $100 administrative fee for any claim. Fair enough I suppose, even though I never read it. However, they also charge for diminution of value which is also not usually covered by supplemental insurance. Just to keep in mind.
The reason for this post is the loss of use charges. Which I understand is part of the repair process. However, ACE rental car would not provide proof of loss of use to complete my claim. They charged 5 days at the highest daily rate (higher than I paid) for repair small crease in bumper. The were contacted on three different occassions in regards to this issue. They stated they did not legally have to provide this information.
What is really frustrating, as if it is not already, I was working with insurance company to clairfy coverage. I exptected to hear back from ACE in regards to the last request put in from insurance company, however, the next coorespondance was from a collections company. They did not even offer the courteousy to contact via mail, phone or email (which they had all information) that they were closing the claim.
Needless to say I will not be renting from Alamo Rental Car who I believe over inflated all cost for repairs and especially loss of use! I also will be cancelling my premium rental car coverage through American Express, AMEX assurance, due to their unwillingness to pay for loss of use without proof. Leaving it to "me" the insured to pay the bill.
SPxxxxx
