- Report: #1056255
Complaint Review: AceDepot.com - Northvale New Jersey
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Author Not Confirmed
Why?
AceDepot.com
190 Veterans Dr Northvale, 07647 New Jersey, USA
Phone:
800-844-0962
Web:
www.acedepot.com, [email protected]
Categories:
Business Rating:
(0)
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AceDepot.com, Chris Corday Ace Depot, acedepot.com, Pop Pop Office Northvale New Jersey
Buyers Beware. Ordered and was promised a delivery date that was suited. Shortly thereafter, Acedepot.com moved the date out without notification to me, nd then again out even further, again no notification. I called to cancel the order as we needed the product sooner. By the way, my credit card was charged immediately for the product at $750 (4-5-13), anf then another $25 (4-17-13) on a different date for shipping (even though nothing had shipped - nor was it even close to being ready to ship.
Upon numerous attempts to get through for credit to be issued, always being placed on hold for a minimum of 15 minutes - no, not exaggerating - up to 45 minutes on one occassion just to get through to a rep to begin a followup. I was told by Chris, owner/manager, that the total $775 credit had been issused on 5-7-13. I actually only received $750, still missing the $25 for the so-called shipping charge credit (which was to have been a direct billing to the corporate UPS account at a discount and was not - both verbally and email acknoweledged by him). Still no credit issued. Yet more calls, then he contradicted himself on 5-28-13, stating that the credit was issued on 5-20-13, funny earlier on he also indicated via email and verbal that it had been issued on 5-7-13. Still haven't received anfd had to call again and wait again and leave message again and wait again for a return call or email that would have a credit card company confirmation # available for this issued credit.
As of 6-3-13, there has been nothing more conveyed to me. I have filed a dispute/fraudulent charge claim with Chase Visa, as the $25 was never an authorized legitimate charge to begin with; as mentioned earlier.
Fishy business man-ner. Furthermore, the owner/manager has a terrible disposition and phone etiquette...blantantly rude - obviously customer service is not one of his forte.
