- Report: #236369
Complaint Review: Acer - Acer America - San Jose California
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Author Confirmed
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Acer - Acer America
2641 Orchard Parkway San Jose, 95134 California, U.S.A.
Phone:
800-733 2237
Web:
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Acer (Acer America) sold defective laptop, repair center incabale of satisfactorily repairing San Jose California
I purchased this machine on November 28th 2006. On December 29th, the monitor stopped displaying- it went completely blank. On January 6th, 2007 I shipped the machine to Acer Repair center. I received it back on January 19th. The monitored displayed properly, BUT the
- Data Fax Modem,
- DVD Drive,
- Synaptics Touchpad,
- and REALTEK Audio card
were all not working.
I must state that all four devices were working perfectly before I sent the laptop to the Repair center.
I called in the problem and Acer kindly agreed to pick up my laptop for return to the Repair center on January 22nd, 2007.
I received the laptop back on February 2nd with a letter saying that the Motherboard was replaced. Upon booting the machine for the first time, neither touchpad, audio card, modem nor DVD drive were working. I tested all four extensively, and they still don't work.
I downloaded drivers from the Acer website for the audio card and the modem. I could not find drivers for the DVD drive or the Touchpad. I disabled, uninstalled and reinstalled each device a few times, running the downloaded drivers for the audio card and modem.
The Audio card has since started working, but the modem, touchpad and DVD drive still do not work.
Acer has said that I have to send it back to the Repair Center. They've had the machine more than I have. Acer has proven themselves an irresponsible company, who sold me a defective machine, couldn't repair it, and think that I should be happy with returning it to the REpair center over and over only to have the problem NOT fixed. They are a total waste of my time and money.
Mir
Washington, District of Columbia
U.S.A.
- Data Fax Modem,
- DVD Drive,
- Synaptics Touchpad,
- and REALTEK Audio card
were all not working.
I must state that all four devices were working perfectly before I sent the laptop to the Repair center.
I called in the problem and Acer kindly agreed to pick up my laptop for return to the Repair center on January 22nd, 2007.
I received the laptop back on February 2nd with a letter saying that the Motherboard was replaced. Upon booting the machine for the first time, neither touchpad, audio card, modem nor DVD drive were working. I tested all four extensively, and they still don't work.
I downloaded drivers from the Acer website for the audio card and the modem. I could not find drivers for the DVD drive or the Touchpad. I disabled, uninstalled and reinstalled each device a few times, running the downloaded drivers for the audio card and modem.
The Audio card has since started working, but the modem, touchpad and DVD drive still do not work.
Acer has said that I have to send it back to the Repair Center. They've had the machine more than I have. Acer has proven themselves an irresponsible company, who sold me a defective machine, couldn't repair it, and think that I should be happy with returning it to the REpair center over and over only to have the problem NOT fixed. They are a total waste of my time and money.
Mir
Washington, District of Columbia
U.S.A.
