Adam Katz
Wichita Falls,#2REBUTTAL Owner of company
Sat, February 09, 2008
To the best of my knowledge, we have no record that the individual actually purchased our product and believe she is confusing us with another seller of dog training information. According to my customer service representative at the time, she was unwilling to forward us an actual e-mail receipt of her order, as our e-mail receipts (then) included the download information she is claiming she never received. All of our customer service is handled by a 3rd party representative, who simply follows a procedure. Yet, the claimant seems to think she was somehow "singled out" from the hundreds or purchasers we receive each and every month. We offer a full 30 day money back guarantee, but if we have no record of the customer ever purchasing, and the customer is unwilling or unable to provide us with proof that she did in fact order from us... there's not a whole lot that we (or any company) can do. A full transcript of the e-mail correspondence will show that claims are unfounded.