- Report: #1137678
Complaint Review: ADT Security - 1 Town Center Rd Florida
-
Author Confirmed
Why?
ADT Security
1 Town Center Rd, 33486 Florida, USA
Phone:
5619883600
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ADT Security Violation of federal telemarketing laws, FCC, FTC, Attorney General of Florida, BBB of Boca Raton 1 Town Center Rd Florida
We recently switched our internet, phone, and cable service from my name to my boyfriend's name to save money with AT&T UVerse. Upon switching phone numbers on 03/31/2014, we immediately began getting bombarded by telemarketing calls from ADT Security. They have been phoning our home at least three to four times a day.
On four separate occasions, I picked up the phone and advised the sales rep that we are not interested in ADT's product; moreover, I advised the sales rep that we do not want to receive calls from them. Therefore, they should have placed our phone number their internal "do-not-call list". Worst of all, I had to tell them this verbally, over the phone, twice today. By the end of today, I placed our new number on the DNC registry, which I should have done a week ago (but I forgot about it). Unfortunately, we could still get calls for the next 31 days. Ugh.
I spent the afternoon doing a little research on the phone numbers they have been calling me from. If you type in the phone number in to "Google Search," it should take you to several links that reflect customer complaints of the same nature. Because I know for a fact that the company is violating federal telemarketing laws, I spent about an hour writing up a complaint letter and filing it with the BBB of Boca Raton (their corporate office is located there), the Attorney General of Florida and Kansas, the FCC (Federal Communications Commission), and the FTC (Federal Trade Commission). If you are experiencing the same type of problems, I'd suggest that you write up your own complaints and file them. Use the following links to file reports:
bbb.org/south-east-florida/accredited-business-directory/information-bureaus/boca-raton-fl
The websites are fairly intuitive, so you should not have much of a problem locating how to file complaints.
1 Updates & Rebuttals
ADT Corporate Customer Relations
Florida,ADT Corporate Customer Relations
#2UPDATE Employee
Thu, April 10, 2014
Good afternoon. My name is Andrew and I work out of ADT's corporate office. I would first like to apologize for the inconvenience and amount of frustration this concern has caused. We do take all complaints very seriously and we would like to have our Do Not Contact team investigate this further. Please email us your contact information to [email protected] and we will reach out to help. Thank you. -Andrew
