- Report: #326123
Complaint Review: Advance Telecom Inc - Internet
-
Author Confirmed
Why?
Advance Telecom Inc
[email protected] Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Advance Telecom Inc Ripped off when downloading Sun's Open Office freeware Internet
Just to follow up on an earlier report, I needed an economical office system and thought I would dowload Sun Microsystem's OpenOffice.
As I was in a hurry I assumed the offer of 24/7 service and support for US49.99 was going to Sun (and it's not that expensive when you compare it to an MS package) so I went ahead and paid via PayPal.
Later when the dust had settled and I was installing OpenOffice, it asked me to consider making a donation Doh!!
I then checked back to see what IO had done and there on the PayPal payment details was the name Advance Telecom Inc...what a great way to make money!!
I assume the Internet page must have changed but it must have been very subtle..and I didn't notice it!
Getting Pay Pal to do anything is virtually impossible - I have previously attempted to get a refund for faulty goods but they refused to do anything - and make me question their own operating ethics.
Anyway the great lesson is not to use PayPal for such purchases...I have had a few other problems but only when paying with a Barclays Visa card - and they are brilliant about refunds - absolutely no wriggling and most fair and efficient - in fact a great ad. for Barclays!
Trevor
Westcliff -On-Sea
United Kingdom
As I was in a hurry I assumed the offer of 24/7 service and support for US49.99 was going to Sun (and it's not that expensive when you compare it to an MS package) so I went ahead and paid via PayPal.
Later when the dust had settled and I was installing OpenOffice, it asked me to consider making a donation Doh!!
I then checked back to see what IO had done and there on the PayPal payment details was the name Advance Telecom Inc...what a great way to make money!!
I assume the Internet page must have changed but it must have been very subtle..and I didn't notice it!
Getting Pay Pal to do anything is virtually impossible - I have previously attempted to get a refund for faulty goods but they refused to do anything - and make me question their own operating ethics.
Anyway the great lesson is not to use PayPal for such purchases...I have had a few other problems but only when paying with a Barclays Visa card - and they are brilliant about refunds - absolutely no wriggling and most fair and efficient - in fact a great ad. for Barclays!
Trevor
Westcliff -On-Sea
United Kingdom
4 Updates & Rebuttals
Trevor
Westcliff -On-Sea,Europe,
United Kingdom
Advance Telecom Inc
#2Author of original report
Tue, April 15, 2008
I am please to report that after lodging a second e-mail claim for a refund of the charge of USD49.99, I have now received a full refund from Advance Telecom Inc. credited to my PayPal account. After the initial delay, I have to say I am impressed by the speed of their response...but I should not have found myself in that position in the first place. I would just encourage anyone in a similar position to send a firmly worded request to Advance Telecom Inc. - you may be pleasantly surprised by the result.
Trevor
Westcliff -On-Sea,Europe,
United Kingdom
Advance Telecom Inc
#3Author of original report
Tue, April 15, 2008
I am please to report that after lodging a second e-mail claim for a refund of the charge of USD49.99, I have now received a full refund from Advance Telecom Inc. credited to my PayPal account. After the initial delay, I have to say I am impressed by the speed of their response...but I should not have found myself in that position in the first place. I would just encourage anyone in a similar position to send a firmly worded request to Advance Telecom Inc. - you may be pleasantly surprised by the result.
Trevor
Westcliff -On-Sea,Europe,
United Kingdom
Advance Telecom Inc
#4Author of original report
Tue, April 15, 2008
I am please to report that after lodging a second e-mail claim for a refund of the charge of USD49.99, I have now received a full refund from Advance Telecom Inc. credited to my PayPal account. After the initial delay, I have to say I am impressed by the speed of their response...but I should not have found myself in that position in the first place. I would just encourage anyone in a similar position to send a firmly worded request to Advance Telecom Inc. - you may be pleasantly surprised by the result.
Trevor
Westcliff -On-Sea,Europe,
United Kingdom
Advance Telecom Inc
#5Author of original report
Tue, April 15, 2008
I am please to report that after lodging a second e-mail claim for a refund of the charge of USD49.99, I have now received a full refund from Advance Telecom Inc. credited to my PayPal account. After the initial delay, I have to say I am impressed by the speed of their response...but I should not have found myself in that position in the first place. I would just encourage anyone in a similar position to send a firmly worded request to Advance Telecom Inc. - you may be pleasantly surprised by the result.
