Awfully
Crazy In,#2Consumer Comment
Wed, December 24, 2008
How the free trial program works! Upon ordering you agree to pay the shipping and handling fees for the free trial supply. If you enjoy the product do nothing and 15 days after your order you will be billed using the same credit card you used during the free trial order. The monthly supply shipment consists of a 30 day supply of tooth whitening for $79.98 plus shipping and handling of $8.99. This will be shipped to you every month until you decide to cancel. To cancel call the support line at 1-866-440-7533 or email [email protected]
Genix_billing
Glendale,#3UPDATE Employee
Tue, December 23, 2008
Contact me at [email protected] and I will look into what exactly went wrong with your order. If at any time you would like to cancel, phone the number on our website or on the product you received and one of our people will be happy to help. As for receiving a refund, you have to contact our billing department and request an RMA number which you will then use to ship the unused product back to us for a full refund. As I said, contact me at [email protected] and I will look into your specific case.