• Report:  #1794

Complaint Review: Advanced Pools - Wilton California

Reported By:
- Sacramento, CA,

Advanced Pools
9610 Bonnie Vista Wilton, 95693 California, U.S.A.
(916) 687-8800
Tell us has your experience with this business or person been good? What's this?
Help me get my pool sweep and pool finished. I WANT MY POOL SWEEP AND FINAL INSPECTION COMPLETED. Cheater all the way. Bad businessman big time. Advanced Pools, out of Wilton California failed to inform the homeowner that there was a possiblity of hitting groundwater at the time of the dig for the pool. Charged the homeowner an extra $2,000 [knowning that the area where the homeowner lived was full of groundwater, considering that he had built other pools in the same area] Tells homeowner that in order to finish the pool there would be an extra $200 charge for the gunite [verbablly] pools is completed and then tells homeowner that he won't receive his pool sweep [worth $200] until the gunite company is paid. In the meantime the pool company faxes the homeowner the release of lien from the gunite company. No change order was ever written. Never agreed in writing or verbally that to the extra money. Pool has yet to pass final inspection through the county and the homeowner owner is owed his pool sweep. Contractor says no. I WANT MY POOL SWEEP NOW.

1 Updates & Rebuttals


Rancho Cordova,
Our Response

#2REBUTTAL Owner of company

Wed, May 10, 2006

A swimming pool builder enters into a contract for construction of a swimming pool based on predetermined criteria. This allows the best possible price to be set for the work without contingencies, as there can be an exact estimate of potential costs and thus a lower price. However, both the builder and the buyer agree in advance what contingencies will be covered and which contingencies will be at additional charge. This particular buyer not only was told in advance that they would be charged extra for excessive ground water conditions, as they lived in a high water table area, they legally agreed in advance to pay for this if the situation arised. We were very fair with the additional costs, as we did not add any profit or overhead to the additional costs incurred. I do not believe it is fair to get mad about additional costs if in fact you have been informed and agreed to those costs before the project even started. As for them not getting thier pool sweep or final inspection, as far as I know, they have at this time recieved both. The construction agreement clearly states the requirements for the buyer to make their payments before final equipment is delivered. Hopefully, you can see through this complaint as to what the real problem was. This buyer did not want to abide with what they agreed to. With that said, we apologize to this buyer for the misunderstanding.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!