- Report: #1081999
Complaint Review: Advanced Tech Support - Boca Raton Florida
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Author Not Confirmed
Why?
Advanced Tech Support
700 Banyan Trl Ste 200, Boca Raton, 33431-561 Florida, USA
Phone:
6137266635
Web:
www.advancedtechsupport.com
Categories:
Business Rating:
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Advanced Tech Support ATSParetologic took norton internet software off my computer including all online banking informatio Boca Raton Florida
Advanced Tech Support sold me software that couldn't be installed without a technician working on the machine. After several hours of tech support and a full day out of my work time I asked the to stop trying to fix the problem, refund the charges for the software and restore my computer to the state it was in when they first strarted working on it. I also asked to speak to an officer in the company so that I could lodge a complaint. At this point my security software for online banking was compromised, passwords changed, and my banking information all removed from the software.
I wanted to speak to an officer in the company and when I asked for that they disconnected me from the call and won't now answer the phone when I try to call. I don't know the extent of the problems they've caused and I'm not sure where my banking information has gone. As far as I know they have hijacked all that information and I w ill have to contact every credit card account, every charge card (american express), etc. and have to reset all passwords as well as having to re-enter all that information onto my computer. Please, please please can I start a class action against this company?
2 Updates & Rebuttals
fran
Ottawa,Ontario,
ATS confirmation of user requests
#2Author of original report
Fri, September 06, 2013
Maybe it would help your reputation if you go over the scope of what has to be done prior to commencing work on the user machine. I know I specified the scope of work but I don't think your techs gathered enough information to work on the machine. I was asked several times about passwords when I should have had to clear up once and that would have been it. As a result I now have to ensure all banking password information has been changed as well as security software. This has been a real waste of my time and should not have been necessary. Either your software products or your company have a problem working with end users - maybe both
Advanced Tech Support
Florida,Advanced Tech Support
#3UPDATE Employee
Fri, September 06, 2013
Hello
I am very sorry to hear of the recent complications that you have experienced. Advanced Tech Support is dedicated to making our customers happy. We would like to hear from you directly so we can correct any and all issues you are experiencing.
All work is done remotely with the customer viewing the screen. We work on thousands of computers a month with a 99% fix rate. We have very strict policy’s here and all technicians have to be trained and re-trained on the most up to date infection removal practices.
There are times that we cannot fix an issue and we refund the customers money. It’s not uncommon to have to fix a computer more than one time depending on what the issue was when the customer first called in. Infections, computer slowness etc.
Please reach out to us via one of our official support channels.
To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx
You can chat with a live chat support person from 8am to Midnight EST time 7 days a week. If you like you can call us directly at 1-800-978-4501 24 x 7
We truly appreciate your business and look forward to hearing back from you.
Warmest regards,
John Hunter
Advanced Tech Support
