Jacqueline
Hammond,#2Consumer Suggestion
Wed, August 20, 2003
Best Buy should take some responsibility for selling defective products, but communicating directly with the manufacturer is also a good option. The best way is in writing, so that you have proof. Your Report did not mention whether or not you have your receipt. I hope you do, because without it, this becomes more difficult. This business has a reputation for unanswered complaints, and the unwillingness to resolve customer disputes. This is going to be an uphill battle for you. They have an Unsatisfactory Report at the BBB. A business has to be really rotten, before they'll even come close to acknowledging a given corporations alleged thieving. I just wanted to list this toll free number, you might have this already: 1-800-225-9847. Better yet here is their address: Advent Audio 2950 Lake Emma Road Lake Mary, FL, 32746 I would think at this point you would be asking for a full refund. If you don't have the receipt, that would have to be an exchange of the same product, most likely. Your letter should detail the sequence of events that occured during your purchase, your payment method, with photocopies for "proof of payment" enclosed. You also mentioned accessing the web site. The address posted above is the same for the sites Aministrative and Technical contact. This division may not have authority to handle refunds, but has to tell which one you need. Mr. Craig Dykes takes care of this, and is also connected to the same address. Finding the same address is good in terms of stability. It doesn't look like they're moving around, on the run. Here are some other numbers to try, while your Certified Signature Required letter is in the mail: 1-407-333-0900 and FAX: 1-407-333-8903. The Registrant for the domain is: RECOTON CORPORATION (ADVENTAUDIO4-DOM) (their bold caps). This information was just recently updated in the WHOIS ARIN database, and expires in June 6, 2004, one year. Don't take too long with whatever decide. Hope it works out.