- Report: #339300
Complaint Review: A&E Factory Service - El Cajon California
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Author Confirmed
Why?
A&E Factory Service
1406 N Johnson Ave. El Cajon, 92020 California, U.S.A.
Phone:
800-905-9505
Web:
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A&E Factory Service Beware - Incompetent employees Henderson Nevada
On June 3rd we had an A&E service tech come to our house to look at our Ice maker. It was no longer making ice. He stated it was a very common problem with Amana icemakers and he was surprised it lasted 8 years. We agreed to the replacement cost of $393 for parts & labor. He had the part on his truck so it was replaced.
The next day - still no ice. So we called and had the same tech return on June 5th. This time he stated the Solenoid valve was also dead and needed to be replaced. This time the charge was $105.
Next day - still no ice.
Tech returned June 10th and this time said it was the wiring harness on the icemaker. He replaced at no charge... Here it is June 11th and guess what...no ice.
I called and requested a refund and was told the complaint would be submitted to their "billing" department and I should hear from someone within 3 days.
I'm not waiting, contacting the credit card company now to dispute the charges. Beware of this company.
John
Henderson, Nevada
U.S.A.
The next day - still no ice. So we called and had the same tech return on June 5th. This time he stated the Solenoid valve was also dead and needed to be replaced. This time the charge was $105.
Next day - still no ice.
Tech returned June 10th and this time said it was the wiring harness on the icemaker. He replaced at no charge... Here it is June 11th and guess what...no ice.
I called and requested a refund and was told the complaint would be submitted to their "billing" department and I should hear from someone within 3 days.
I'm not waiting, contacting the credit card company now to dispute the charges. Beware of this company.
John
Henderson, Nevada
U.S.A.
