- Report: #958422
Complaint Review: Affordable Seating - Chicago Illinois
Reported By:
Lindy -
Vancouver, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Affordable Seating
3023 N. Clark Street., Mailbox: #320 Chicago, 60657 Illinois, United States of America
Phone:
(888) 495-8884
Web:
http://www.affordableseating.net/contact_us.php
Categories:
Business Rating:
(0)
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Affordable Seating FRAUD NEGLIGENCE AND HORRIBLE CUSTOMER SERVICE Chicago, Illinois
I had ordered tables and chairs
for my restaurant. The people at the company had informed me that it would take
7-14 business days, unless I paid an extra fee for expedite which would cost me
an extra $350; so I paid the fee. I was told that it would now, with the
expedite shipping, be delivered by the beginning of October; however, I did not recieve
anything. I constantly called to get
updates on my order, but was constantly given excuse after excuse. I was
transferred multiple times to different sales representatives whether I was
contacting them via email or telephone. It got to the point where I was being
told several different excuses from multiple different sales representatives. I
was very dissapointed with the service I was recieving and my patience was
fading. My business was unable to open because of the absence of dining tables
and seats. The inability to open my business cost me around $3,000.00 a day. Upon asking for a refund on the expedite cost, I
did not recieve a response. I still haven't received my order nor gotten an
exact date on when my order will arrive.
I called Affordable Seating excessively to get information about my order. However, recently Affordable Seating has not been calling me back or answering my constant phone calls. So far, I have not received any reliable information on the status of my order. Being given excuse after excuse for several weeks is irritating! It is extremely frustrating to have to watch as I lose thousands of dollars every day while trying to track my order. This is very irresponsible and immature of Affordable Seating to be handling my situation this way. Even though I had been given the tracking number from a representative by the name of John, it was invalid when i input it into the RoadRunner website. Being unable to rely on Affordable Seating to provide me with reliable information, I called RoadRunner the truck company they told me would have more information on their order. I was told that they had never received my order! How is this even possible given the amount of extra time I have allowed this to go on for?
Till today, i still have not received my order and am having to pay ANOTHER $1,000.00 (have paid $2,000.00 already) for the tables and chairs that I had to rent due to their incompetence.
I called Affordable Seating excessively to get information about my order. However, recently Affordable Seating has not been calling me back or answering my constant phone calls. So far, I have not received any reliable information on the status of my order. Being given excuse after excuse for several weeks is irritating! It is extremely frustrating to have to watch as I lose thousands of dollars every day while trying to track my order. This is very irresponsible and immature of Affordable Seating to be handling my situation this way. Even though I had been given the tracking number from a representative by the name of John, it was invalid when i input it into the RoadRunner website. Being unable to rely on Affordable Seating to provide me with reliable information, I called RoadRunner the truck company they told me would have more information on their order. I was told that they had never received my order! How is this even possible given the amount of extra time I have allowed this to go on for?
Till today, i still have not received my order and am having to pay ANOTHER $1,000.00 (have paid $2,000.00 already) for the tables and chairs that I had to rent due to their incompetence.
