- Report: #1483021
Complaint Review: A.I Monroe Autosales - bountiful utah
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A.I Monroe Autosales
1231 South 425 West bountiful, 84010 utah, United States
Phone:
8019281007
Web:
aimonroecars.com
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A.I Monroe Autosales Ron Imran Ahmed Untruthful about condition of car, then use "Sold AS-IS" to cover their behinds. bountiful utah
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They lie to you and then use the "SOLD AS-IS" to cover their behinds. Make sure to GET AN INSPECTION. Don't trust their word. I made the mistake of trusting these guys' word. They were nice, until the car was sold.
I texted back and forth with Imran to get the condition of the car and was told:
"Yes it dries want to (sic) percent normal. And yes the lag in the turbo is 100% normal they all drive just like that. Non-smoker. Cosmetically there are a few little minor scratches on the driver side. And there is about a 4 inch crack in the windshield which is the worst. Other than that that VEHICLE IS IN GREAT SHAPE." - Imran 7/15/19 12:27pm
Upon this information we settled on a purchase price before I made the trip.
I flew in to SLC to buy the car. Upon arrival I noticed the car was not "in great shape" as stated. There were many more deep scratches all over, the tires were pretty bald and had bad weather cracking (shops recommended to replace all), one had a slow leak and was really low, and the brakes/rotors were bad/warped (see attached pics). I tried to negotiate down seeing that these issues were not disclosed, but they wouldn't budge. They had me since they knew I flew in. and they knew it.
*** THE WORST PART ($2K+) ***
Not a few hours down the freeway (mind you I was in 8th gear almost the whole trip, so the transmission had little work to do) when I got off to get gas, the transmission was acting very strange, shifting hard, or not shifting at all. I immediately called Imran, and he said to get it checked out and to let him know.
I got it to a VW dealership, and they noticed the front transmission oil cooler had some jerry rigged silicone putty to stop a transmission oil leak (See 1st pic attached). The Stealership wanted $1K just to get the front bumper off to find the issue. I decided to take it to a german car specialist I worked with previously, let Imran know, and he said to keep him informed. He said they didn't notice any transmission oil leak (doubt it), that they didn't do the crappy fix job (doubt it since VW had just released them after the whole dieselgate debacle), and that they only drove it up and down the street to make sure it ran, but that they simply buy and sell without doing any inspection/service to make a quick buck.
After $1.2K in parts and labor, the leak was fixed. I did not do the brakes yet (quoted $495 front/$495 rear) as I wanted to see if Imran would help out. He didn't answer my texts once I gave final costs. A few days later I called to see if he'd be willing to split repair costs, and he said he decided he wasn't going to help cover the repairs at all.
So here I am letting people know of my experience.
3 Updates & Rebuttals
coast
United StatesAlways Protect Thyself First
#2Consumer Comment
Mon, August 12, 2019
“it’s okay for dealerships to be dishonest?”
No, of course not. It isn’t ok for any merchant to be dishonest. Deception runs high in used automotive sales so consumers should exercise due diligence when shopping for a vehicle.
“you believe it’s better to fly in and then negotiate a price? In my experience that is a worse plan.”
It’s ok to negotiate on the phone but you went too far when you agreed to the purchase price prior to viewing or test-driving the vehicle. You failed to protect yourself so your experience didn’t work in your favor. You rewarded them for their deception.
“Yes, I could have walked because of the scratches, tires and brakes, but that’s not worth wasting a day and round trip flights.”
In my opinion, $2200 is worth wasting a day and flight tickets.
V-Dub Fan
Laguna Niguel,California,
United States
@Coast it’s okay for dealerships to be dishonest?
#3Author of original report
Tue, August 06, 2019
So @Coast, you believe it’s better to fly in and then negotiate a price? In my experience that is a worse plan. If you’ve ever bought/sold on Craigslist, you’d know that when someone travels far to see something, they lose the negotiating power. You missed the bigger issue.
Yes, I could have walked because of the scratches, tires and brakes, but that’s not worth wasting a day and round trip flights. I was willing to take that hit even though the dealership wasn’t honest about it. The big issue was they did a crappy patch job to cover up costlier damage.
I’m surprised that you rationalize "inexperience” for being ripped off instead of holding accountable the dishonest dealership. Where was our society gone.
coast
United StatesEasy Prey
#4Consumer Comment
Tue, August 06, 2019
Your initial error was negotiating the price of a vehicle sight unseen and without a test-drive. That is the first sign of a soft target and an inexperienced customer.
Upon arrival you observed undisclosed deep scratches, bald tires and worn rotors. Your first thought should have been, 'They clearly misled me as to the appearance of the car so what additional issues are they concealing?'
You were unable to negotiate a lower price yet still agreed to purchase the car as-is. Your comment, "They had me since they knew I flew in" is a weak excuse for a poor decision. If you had started walking they would have made a counteroffer.
You are now suffering from a case of buyer’s remorse. Happy motoring.
