- Report: #1156374
Complaint Review: Aldin Inc. - PALATINE Illinois
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Author Not Confirmed
Why?
Aldin Inc.
117 E. PALATINE RD. PALATINE, 60067 Illinois, USA
Phone:
847-485-3890
Web:
http://www.uship.com/profile/1stclassshipping/
Categories:
Business Rating:
(0)
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Aldin Inc. First Class Shipping Fraudulent Shipping Broker Bolsters Bottom Line By Bilking Customers with Bogus 'Added Charges PALATINE Illinois
Aldin Inc. is also doing business on UShip as "FirstClassShipping" USDOT 2269609 Seems to be a broker. Nothing classy about this place, actually a criminal enterprise disguised as a shipping company. Consider yourself warned folks.
We had an LTL shipment sent from across the country through uShip, clearly describing the destination as 'residential'. Two months after the shipment was made, they fraudulently charged our credit card an additional $500 for a 'residential shipment' they claim was NOT described on the uShip site. This added charge was greater than the original shipping expense. We managed to get ahold of 'Chris' at 847-485-3890 in Palatine, IL to discuss. He claims there was an accounting department that needed to respond and I must send an email to register the complaint. Judging on the size of this place in what seems like an empty building at 117 E. Palatine, I doubt seriously that their 'accounting department' is anything more than a bootleg copy of QuickBooks and a really active credit card terminal.
uShip was reasonably helpful and apparently started a line of communication with this thief, and recommended calling the bank immediately to dispute the charge, which we did with our bank's fruad department. uShip confirmed that the post did indeed have 'residential' clearly described. uShip acted as intermediary and reached out to Jeff via email requesting response:
"Hi,
I am reaching out today on behalf of your Shipping Customer Harold S. for shipment 1-Pallet/670067407/. I was told by the Shipping Customer that you have processed payment in addition to the agreed upon price. He stated that your reasoning for this is that it was delivered to a Residence but you did not see that on the listing, even though the listing does clearly state this. I am hoping to hear back from you about this situation.
Your prompt response is appreciated.
Caleb R.
Member Support Specialist
uShip Customer Operations"
This provider has not responded whatsoever to us, or to uShip - which is the equivalent of a fraudulent seller not responding to eBay. Apparently uShip doesn't have the power, authority or controls in place to regulate their providers and ensure, as much as possible, acceptable service. Its still the Wild West on uShip !!
Somehow Aldin Inc. / First Class Shipping has grown to be huge on uShip, by apparently being the low bid and seemingly pulling a bait and switch after the deal is cut.
If you must do business on uShip, definitely DO NOT pay the provider directly, instead use the escrow service which protects buyers and sellers just like PayPal. And, by all means, DO NOT do business with Aldin Inc. / First Class Shipping.
