Complaint Review: All My Sons Moving & Storage Las Vegas Nevada - Las Vegas Nevada

After contacting All My Sons in Advanced to get a quote on moving some expensive and heavy furniture that I would feel comfortable having professional movers handle only. I was told by a salesman/manager that all employees of the company were trained and certified (this was not the case, Some of the movers had just started with the company and never was trained and were living in a homeless shelter). I requested that a consultant stop by to assess what needs to be done to have this move done in a timely and costly fashion. The salesman told me that there was no need for that, just send pictures over and to get the job done in a timely order that they would send 4 movers to assure us that things will be done professionally and smoothly. Upon arrival, the crew of 4 was only a crew of 3 and the head mover had to assess breaking down the furniture over an hour and a half in which he damaged drawers and a bool case dismantling it for the move (he promised to fix before they left the job that night). A move that should have taken 4 to 5 hours took 6 hours and the price quoted went over by $550.00 dollars and they told the movers to not release the furniture off the truck until payment was completed. After 30 minutes of running to the bank for additional cash, the movers did a rush job of reassembling and putting the furniture in the same condition they found it originally. They left drawers all over the office area. The desk drawers were broken and a few pieces of furniture torn or damaged. 

I reached out to the owner Wyland Lafave who was apologetic and sent out a furniture repair subcontractor who I was under the impression was an employee of the company as well. The subcontractor came out and assessed the damaged property and order a new track for the drawer that was busted. Replace screws that were too long to allow drawers to fit in proper spots correctly. For 3 months we sat and waited for someone to eventually come out and fix furniture and then had to wait 3 weeks before the subcontractor came back with the track to fix the drawer. The bookcase bottom was completely unattached to the bookcase frame and the subcontractor used weak glue to put it together and had it clamped for 3 days only to have the weak glue not hold the items on the bookcase furthering damage by breaking 2 expensive vases and cracking my iPhone 6s.

I was so livid and reached out to the owner Wyland Lafave to arrange compensation who then told me that the subcontractor is responsible for the damage and not him. He quickly wanted to point out that he went above and beyond the call of customer service to repair my furniture that was damaged by his people. Freshly painted walls chipped from his incompetent movers scrapping the walls in several places. I was taken back by such attitude when I was misled, deceived and lied that professional movers would be handling my furniture. This owner did what I could have done and selected people off the street to move my furniture. These movers in confidence (one to two were felons) one homeless and they worked 8 hours with no break other than the water and food I supplied them for I saw they were struggling and one had even asked for bread since he had not eaten the entire day (they arrived at my home 11:30 am). I recently contacted several other moving companies and they all noted that their physical consultation process is nearly always done by their company. With All My Sons cutting corners and hiring cheap labor and deceiving the public that their movers are certified movers as well as exposing All My Sons Moving & Storage for what they are scammers and con men who will be reported to the Office of Nevada Transportation Authority for unethical practices.