- Report: #182458
Complaint Review: Allergy Be Gone - Brooklyn New York
-
Author Confirmed
Why?
Allergy Be Gone
140 58th Street Suite 7K Brooklyn, 11220 New York, U.S.A.
Phone:
866-234-6630
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Allergy Be Gone Aka As Allergybegone ripoff deceptive hidden excessive return restocking fees Brooklyn New York
Buyer Beware! Great Prices but hidden excessive deceptive return policy for defective merchandise.
I found the company thru Bizrate and ordered an Electrolux vacuum cleaner. I received the vacuum cleaner and it ran literally for 10 seconds and stopped working. The box contained no return shipping information so I emailed Allergy Be Gone about returning the defective vacuum.
They responded with a return authorization number and informed me that there would be a 10% re-stocking charge. I called the Allergy Be Gone customer service number and spoke to Francine. I told her I would not pay a 10% re-stocking fee to return defective merchandise. This was on February 13, 2006. She arranged pick up by FedEx.
On March 17, 2006 I received my credit card statement and discovered that Allergy Be Gone not only charged me a 10% re-stocking fee of $46.39 but $8.95 shipping as well.
I called Allergy Be Gone on March 18, 2006 and again spoke to Francine. She told me that the return policy is prominently displayed during the on line ordering process. This is simply not true. I went back and reviewed every step of the on line purchase thru Bizrate and Allergy Be Gone and there is no link to the companies return policy.
I emailed Allergy Be Gone again and restated my position that the first time I was informed of the 10% re-stocking fee was when I contacted the company to return defective merchandise.
The email response I received from Allergy Be Gone's customer Service Representative follows: (quote) "Probably, you misunderstood what Francine was saying - return policy is not shown during the ordering process, but this information was available under Company Info link." (unquote)
Well, on the ordering page there are thirteen (13)links under the heading "Company Information". Not one of them is for returns or return policy. Thirteen links but not one that takes you to return policy.
The fact is that the first time I was informed of a 10% re-stocking fee was when I emailed Allergy Be Gone for instructions on how to return the defective vacuum cleaner. I feel this company, Allergy Be Gone, has a hidden and excessive return policy and engages in deceptive consumer sales practices.
A couple final thoughts. If Allergy Be Gone charges a 10% re-stocking fee for the return of defective products, does Allergy Be Gone actually re-stock the defective product?
If Allergy Be Gone does re-stock defective products. Does Allergy Be Gone actually sell the defective products again and again?
Jeff
orange, Ohio
U.S.A.
I found the company thru Bizrate and ordered an Electrolux vacuum cleaner. I received the vacuum cleaner and it ran literally for 10 seconds and stopped working. The box contained no return shipping information so I emailed Allergy Be Gone about returning the defective vacuum.
They responded with a return authorization number and informed me that there would be a 10% re-stocking charge. I called the Allergy Be Gone customer service number and spoke to Francine. I told her I would not pay a 10% re-stocking fee to return defective merchandise. This was on February 13, 2006. She arranged pick up by FedEx.
On March 17, 2006 I received my credit card statement and discovered that Allergy Be Gone not only charged me a 10% re-stocking fee of $46.39 but $8.95 shipping as well.
I called Allergy Be Gone on March 18, 2006 and again spoke to Francine. She told me that the return policy is prominently displayed during the on line ordering process. This is simply not true. I went back and reviewed every step of the on line purchase thru Bizrate and Allergy Be Gone and there is no link to the companies return policy.
I emailed Allergy Be Gone again and restated my position that the first time I was informed of the 10% re-stocking fee was when I contacted the company to return defective merchandise.
The email response I received from Allergy Be Gone's customer Service Representative follows: (quote) "Probably, you misunderstood what Francine was saying - return policy is not shown during the ordering process, but this information was available under Company Info link." (unquote)
Well, on the ordering page there are thirteen (13)links under the heading "Company Information". Not one of them is for returns or return policy. Thirteen links but not one that takes you to return policy.
The fact is that the first time I was informed of a 10% re-stocking fee was when I emailed Allergy Be Gone for instructions on how to return the defective vacuum cleaner. I feel this company, Allergy Be Gone, has a hidden and excessive return policy and engages in deceptive consumer sales practices.
A couple final thoughts. If Allergy Be Gone charges a 10% re-stocking fee for the return of defective products, does Allergy Be Gone actually re-stock the defective product?
If Allergy Be Gone does re-stock defective products. Does Allergy Be Gone actually sell the defective products again and again?
Jeff
orange, Ohio
U.S.A.
1 Updates & Rebuttals
Kristy
Beverly Hills,California,
U.S.A.
are you being treated unfairly?
#2Consumer Suggestion
Tue, March 21, 2006
just for clarification. when the item was defective.. did you ask for a new unit to be sent out or for a cash refund? If you asked for them to send out another unit and you would send back the old one.. then I would see no reason for a restocking fee.. if you ask for a refund then "red lights" go off.. in any retail or mail order company why did you want a vacuum 2days ago but suddenly no longer want one? - this is a HUGE RED FLAG for any retailer of a potential customer scam - retailers see too many cases of customers claiming a "defect" just because they "changed their mind" and dont want to pay a restock fee.. or buying a new item, and trying to return one they own (same model) that is like 2yrs old as defective.. to anyone reading this, if you ever return something as "defective" to a store be prepared to actually demonstrate the defect - if you can't while in the store.. no defect exists and the 15% restock fee will be charged. - the fair response would be -no restock fee for an exchange of the defective unit for a new one that works ok... yes a 10% restock fee for "changing your mind" and trying to cancel an order based on the fact the first one was defective. your still obligated to fulfill your purchase.. not a full refund of your money. Shipping is a gray area... UPS, Fedex etc. don't care that something was defective.. they want to get paid for shipping the item.. the Reseller sells "factory sealed" boxes it's not their fault the item was defective. - the industry standard response in this area is that company pays to ship out new item... customer pays to ship back defective one.. a 50/50 split.. some great companies like Microsoft (Xbox360) if it's defective cover shipping both ways.. but it's rare. the reason all theese "restocking fees" exist is due to profit margins.. businesses no longer make money selling the actual product.. they make $$ on S&H fees, the extra bags for the VAC, the service plan etc. and I'm not going to pay full price to buy your open box unit.. of the case of an actual defect.. the retailer needs to recoup the cost of shipping it back to electrolux..
