- Report: #1029159
Complaint Review: AllState Cellular - San Diego California
-
Author Not Confirmed
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AllState Cellular
San Diego,CA San Diego, California, U.S.A.
Phone:
858-455-8500
Web:
N/A
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Business Rating:
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AllState Cellular ripoff San Diego California *EDitor's Comment
I purchased a phone with Allstate Cellular and was assured that all equipment and service could be cancelled within 14 days. The service provider was T-Mobile. The phone Never worked from the first day we purchased it. We attempted to return it within 2 days and after repeated calls to Allstate corporate as well as T-Mobile. T mobile was great.
They disconnected our service and did not make us pay one penny in service or activation charges. When attempting to return the phone with the store that sold it to us (as the corporate office told us to do) and I was told for 1 week that the manager Christian Hernandez was not in and that I would need to return the next day...five days after returning back and forth I decided to stand outside the store until they opened to make sure I saw a manger.
The manager told me that the phone was not going to re returned as I had cut off the UPC code. I did not cut the UPC code off the sales representative that sold me the phone did. She cut it off and made copies of my receipt to send it off to the manufacture as a rebate. She was adamant to do so as she told us that if we didn't do that on that day that the next day it would be too late. When I explained this to Christian Hernandez he said "that's too bad, we do what we have to do to sell phones and if that means lie and deceive customers than that is what we do". I was appalled.
I repeated to him what he had just uttered and he said that's right so you will pay this and live with it. I immediately stopped payment on the check. The company then sends me a bill for the phone along with extra charges to cover the cancelled check. They refused to speak to me and the collections person, Tania Ochoa, hung up on me before I could speak 5 words to her. Her manager, Joanna, was another piece of work. She began with telling me how she had heard the conversation and did not apologize for her representatives behavior. After arguing with her for a half hour and not being able to explain myself not even for one minute, we came to somewhat of an agreement.
She said that she would arrange for the phone to be retuned but I would have to cover the cancelled check. I then told her that I would only consider sending her the cancelled check fee if the phone is returned and there is no other charges accrued. She agreed. When I went to the store, after waiting for over an hour for the manager who was suppose to be there, I was again told that without this UPC code It would be a problem and that they would return it but that the phone manufacture would send me a separate bill for the phone later on as the UPC had been cut off.
I never saw a rebate and later found out that the rebate did not even exist for the phone and service plan I signed up for. The original sales rep cut it off to assure that the phone was sold and could not be returned. As Christian Hernandez, her manager explained "they do what they have to sell phones, including lying to customers".
I am now waiting for a separate bill from the manufacture and I will then have to fight them on this charge. I a tired of this and feel that this type of treatment and underhanded behavior must be stopped. I would like to do whatever I can to stop them.
Unhappy Customer
West Covina, California
They disconnected our service and did not make us pay one penny in service or activation charges. When attempting to return the phone with the store that sold it to us (as the corporate office told us to do) and I was told for 1 week that the manager Christian Hernandez was not in and that I would need to return the next day...five days after returning back and forth I decided to stand outside the store until they opened to make sure I saw a manger.
The manager told me that the phone was not going to re returned as I had cut off the UPC code. I did not cut the UPC code off the sales representative that sold me the phone did. She cut it off and made copies of my receipt to send it off to the manufacture as a rebate. She was adamant to do so as she told us that if we didn't do that on that day that the next day it would be too late. When I explained this to Christian Hernandez he said "that's too bad, we do what we have to do to sell phones and if that means lie and deceive customers than that is what we do". I was appalled.
I repeated to him what he had just uttered and he said that's right so you will pay this and live with it. I immediately stopped payment on the check. The company then sends me a bill for the phone along with extra charges to cover the cancelled check. They refused to speak to me and the collections person, Tania Ochoa, hung up on me before I could speak 5 words to her. Her manager, Joanna, was another piece of work. She began with telling me how she had heard the conversation and did not apologize for her representatives behavior. After arguing with her for a half hour and not being able to explain myself not even for one minute, we came to somewhat of an agreement.
She said that she would arrange for the phone to be retuned but I would have to cover the cancelled check. I then told her that I would only consider sending her the cancelled check fee if the phone is returned and there is no other charges accrued. She agreed. When I went to the store, after waiting for over an hour for the manager who was suppose to be there, I was again told that without this UPC code It would be a problem and that they would return it but that the phone manufacture would send me a separate bill for the phone later on as the UPC had been cut off.
I never saw a rebate and later found out that the rebate did not even exist for the phone and service plan I signed up for. The original sales rep cut it off to assure that the phone was sold and could not be returned. As Christian Hernandez, her manager explained "they do what they have to sell phones, including lying to customers".
I am now waiting for a separate bill from the manufacture and I will then have to fight them on this charge. I a tired of this and feel that this type of treatment and underhanded behavior must be stopped. I would like to do whatever I can to stop them.
Unhappy Customer
West Covina, California
3 Updates & Rebuttals
Customer
Southern,California,
U.S.A.
consumer follows these 3 rules
#2UPDATE Employee
Fri, April 16, 2004
Consumers can avoid these issues with any "Mobile Phone Provider" by doing 3 things prior to leaving the store: 1. Read & Understand the Minimum Term & Guarantee portion of the service agreement for "Both" the Wireless Carrier and the Authourized Dealer. 2. Read & Understand the Return/Exchange Policy for both the Wireless Carrier and the Authourized Dealer. 3. Understand who the "Legal" Responsible Parties are on a signed contract even if the customer doesn't receive the goods and services advertised. If the consumer follows these 3 rules that will never experience anything that will warrant a posting on Ripoffreport.Com.
ED
Nevis,Other,
EDitor's Response to Customer NO service
#3Author of original report
Tue, November 19, 2002
No Thank You! What the hell do you think your victims are doing writing to us. They have already tried your BS CS route. I deleted your number because I don't want you to victimize anyone again. I can't believe the nerve... making your victims pay to be put on hold not to have their problems solved... again. Not in good hands, I'd say--- [email protected]
Patricia
San Diego,California,
More Information Needed
#4UPDATE Employee
Mon, November 18, 2002
Dear Unhappy Customer,
Our corporate office would be more than happy to help you with your complaint, but we do not have enough information. Please either reply with your full name and contact information or contact me directly at[ ].
Thank you.
