- Report: #1438818
Complaint Review: Allumiere -
Reported By:
Anonymous -
Melbourne, Victoria, Australia
Submitted:
Updated:
-
Author Confirmed
Why?
Allumiere
United States
Web:
don't know their webaddress - done through an ad.
Categories:
Business Rating:
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Allumiere Dishonest and deceitful marketing - Allumiere Skincare Cream Internet
I read an advertisement of Allumiere, the antiaging cream online, explaining that they would send me a free sample of the product and only be charged the shipping payment. Nowhere did it say that I would be charged after 30 days if I kept the product or automatically billed for it etc. I checked these details carefully before going ahead and made sure, as I am a marketer and am well aware of these tactics. I have no problem with this tactic if it is clearly stated.
They also tried to get me to purchase another product on top of Allumiere (can't remember the name now - Novelle or something like this) and I declined this offer. However, they still processed it as if I had actually accepted the offer.
I did receive both products and thought nothing of it since they were only free samples. Only to find that they actually charged me twice on two separate dates about a month later. Once for $103 US and another time for $109 US (I am assuming these are the 2 products that they have charged me for but have no idea really???). That is a total of US $212 gone from my account that I did not authorise. I am furious - they should be shut down. This is DISHONEST AND DECEITFUL. They are not transparent with their marketing.
I too had to cancel my card to ensure that they do not take any further money out. Luckily for me, it was my Travelcard only and not my Mastercard, and so it did not affect anything else. Otherwise, it would have been a HUGE INCONVENIENCE as I would have had to get a new MasterCard and all the hassle of changing automatic payments that I process with this card.
DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY OR PRODUCT!!!
