- Report: #182631
Complaint Review: Aloha Bicycle Tours - Kula Hawaii
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Author Confirmed
Why?
Aloha Bicycle Tours
Lula, maui, hawaii Kula, Hawaii, U.S.A.
Phone:
800-749-1564
Web:
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Tell us has your experience with this business or person been good?
Aloha Bicycle Tours Cancellation policy is a ripoff! If your plane is late they steal your money! And god help you if you are sick. Kula Hawaii
Aloha bike tours encourages you to do the tour your first day on the island but keeps your money if you dont arrive in time for the tour. They dont mention the policy when you book.
In my case I had food poisoning and could not ride. They said I could reschedule and I did. Then they did not get enough riders to make it worthwhile for them so they cancelled the trip. Marc said he would not refund my money. When I told him I would contest the charge with the credit card company he said he had been thru it many times and would prevail. HE HAS BEEN THRU IT MANY TIMES BECAUSE HE IS A RIPOFF!
Tom
naperville, Illinois
U.S.A.
In my case I had food poisoning and could not ride. They said I could reschedule and I did. Then they did not get enough riders to make it worthwhile for them so they cancelled the trip. Marc said he would not refund my money. When I told him I would contest the charge with the credit card company he said he had been thru it many times and would prevail. HE HAS BEEN THRU IT MANY TIMES BECAUSE HE IS A RIPOFF!
Tom
naperville, Illinois
U.S.A.
2 Updates & Rebuttals
Sean
Portland,Oregon,
U.S.A.
wow Peter
#2Consumer Comment
Thu, March 23, 2006
I thought Mississippi had the worst schooling, but it's clearly Alabama who does not teach reading comprehension. If you actually read the complaint, Tom had food poisoning, so Marc said he could reschedule. Tom DID reschedule, then Marc said they didn't have enough for the ride and MARC cancelled the tour. just to make sure uou understand - ALOHA BICYCLE TOURS CANCELLED THE TOUR!!! Not Tom. Well, like any customer who doesn't receive a service, Tom wanted a refund. And, apparently Aloha tours does this quite often and does not refund money. That, Peter, is what is called a RIPOFF. How does someone as backwoods and ignorant as yourself understand how to turn on a computer?
Peter
Pony,Alabama,
U.S.A.
Wuhhh???
#3Consumer Comment
Thu, March 23, 2006
You have some nerve calling the company a rip off, when obviously it was your irresponsibility and lack of planning that got you in the situation in the first place. So you show up late (or not at all) ... and you expect the entire tour to wait for YOU? Then you demand your money back since YOU chose not to show up at the scheduled time? Hate to break it to you, but the company is trying to run a business, not a charity. You paid for a service, and the service was provided, whether or not you chose to uphold your end of the bargain by showing up at the designated time. You snooze you lose, buddy.
