Robert
Jacksonville,#2Consumer Comment
Tue, December 19, 2006
Your choice for future air travel is the ONLY airline that has NEVER been hijacked...El Al. This is for one simple reason. They PROFILE the passengers. It works. When they talk to you, they are listening for the way you answer. If they don't like your answer, you don't fly with them.
Bob
Las Veags,#3UPDATE Employee
Tue, December 19, 2006
I would like to tell you what is covered for a (damage claim) on baggage. In a nut shell its just the contents of the bag. Limited to clothing only. On the baggage, the only thing is covered is the one handle on the side of the bag. And that is it. No wheels, zippers, pockets (or the contense in side the pockets), extention handles, or any other object attched to the bag other than that one handle on the side. Or of the bag only came with one handle then that is covered. Cuts to the outside of the bag is covered, but rips to the seams are not. I have worked in the airlines for the last 20 years and trust me when I say, the more you spend on the quality of a bag the longer it will last.
James
New York,#4Consumer Suggestion
Mon, October 02, 2006
While I appreciate your situation, your statements clearly contradict one another. "I picked up up my elderly 82 yr. old and disabled vet father at DFW on 9-25-06." "I saw that his bag was broken the next day after I got him to his home." "I was not able to fax any one as I am disabled myself and had no transportation to a supermarket customer service center where I can fax things." As I read this, you were able to get transportation to the airport on 09/25. Then you were able to get transportation to your father's home "the next day", which would have been 09/26. However, you are unable to get "transportation to a supermarket customer service center where I can fax things." ??? Are you actually saying that there are no cabs, for example? I'm sorry, but this makes no sense to me, especially considering that it's a reasonable assumption that the supermarket is considerably closer to your home than either your father's home and certainly DFW. Isn't that correct? Also, how significant is the damage if it went totally unnoticed by the both of you until the next day? I think that's going to be an issue as well. But, I would still send a hard copy letter to AA and ask for their assistance. They may be able to help you in the interest of goodwill, etc. Good luck!
Phil
Keller,#5Author of original report
Fri, September 29, 2006
Richard repeatedly insistied that the time limit was four hours not 24. Even though this was not his dept. and wanted nothing to do with it he still felt qualified to argue with me about AA website quality.
John
Marlborough,#6Consumer Comment
Thu, September 28, 2006
I went to the AA website and this is what it states regarding claims for damages: "All damage claims should be reported in person prior to leaving the airport. This notification must take place within 24 hours for domestic flights (or for international flights, 7 days) after the arrival of the flight on which the bag was checked. The damaged article(s) need to be presented for inspection at the airport where AA personnel are responsible for the final resolution of your damage claim." I suppose this would apply for any damage to the luggage itself as well as any items carried inside.