Ralph
Phoenix,#2Author of original report
Tue, March 30, 2004
After 2 phone calls and conversations with customer servive people, 3 unreturned phone messages, 2 letters to customer service, 1 letter to the legal department, 2 letters to the claims review department, 1 fax of a request to cancel and 93 days later I received 43 cents on the dollar as a refund. I'm finally free. With this experience, I firmly believe this company teaches slime-ball tactics from bottom to top.
Misty
Phoenix,#3Consumer Suggestion
Mon, January 19, 2004
I work in custoemr service for an A/C company here in the valley and we absolutely REFUSE to do business with any home warranty company unless we get a credit card first. We have been burned WAY to many times by these rip off artists! We would get their approval to do the work, bill them and then they'd turn right around a deny giving us authorization for the charges! American Home Shield still tries to call us, or their poor customers call us and ask if we can deal with them; the answer is always a bif fat NO. I hear horror stories day in and day out about how people are getting ripped off by them and I think there should be a way that they can be regulated. I feel sorry for home owners that pay to have their heating and cooling units "covered" by them! I had a man call a couple of days ago, asking if we could work with American Home Shield in replacing his compressor. I asked how old the unit was and to my HORRROR, discovered it was 30 years old! My comapny has morals, and we would never even recommend replacing a compressor in a unit that old; it opens you to possible freon leaks in the line sets as well as a number of other problems. At that point, it is simply time to replace the unit. The average life expextancy of a unit here is 13-15 years; that mans unit was LONG past its expiration date. Yet, American Home Shield refused to give him the money for a new unit. I feel for you, and I hope you bug them enough and get the money they owe you. They had no problem snatching your money up.........