- Report: #258013
Complaint Review: AmericanBridal.com - Internet
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Author Confirmed
Why?
AmericanBridal.com
americanbridal.com Internet, U.S.A.
Phone:
800-5853398
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
AmericanBridal.com ripoff dishonest San Francisco California
I placed an order on May 15th, 2007 with americanbridal.com. I was told via phone that I would have my order in 10 business days. I called when it i did not arrive. I spoke to customer service and was told my order has not left yet but it would leave from them soon. I asked them why, and they said 'someone' has left me a message in regards to a question on the order?? Funny, I had no message, and when I asked them what the question was, she did not know. T
he following Thursday- NO DELIVERY. I called again- I was put on hold for 45 minutes- and was told it would be here yesterday- and no shipment. INSTEAD- I received an email saying they are charging me an ADDITIONAL $35 dollars (on top of the $12 dollars they have already charged me) for a five pound shipment. $44 dollars for ground shipping on a ONE pound shipment. I replied to their email saying I am NOT authorizing them to put and additional $35 on my credit card. No response. So, I called- and got out on hold for 30 minutes.The owner finally came on the line and SCREAMED at me, reread the email she had already sent stating THEY ARE putting an additional $35 on my credit card, then hung up on me.
I called back to ask what the charge was for exactly. Again the owner of Americanbridal.com screamed at me and hung up.. I called back three times, and the owner of americanbridal.com hung up every time. I have never had such bad service, EVER. DONT USE AMERICAN BRIDAL, if they treat me this way I'll bet your might get the same lip service. Americanbridal was very unprofessional.
Amanda
Miami, Florida
U.S.A.
he following Thursday- NO DELIVERY. I called again- I was put on hold for 45 minutes- and was told it would be here yesterday- and no shipment. INSTEAD- I received an email saying they are charging me an ADDITIONAL $35 dollars (on top of the $12 dollars they have already charged me) for a five pound shipment. $44 dollars for ground shipping on a ONE pound shipment. I replied to their email saying I am NOT authorizing them to put and additional $35 on my credit card. No response. So, I called- and got out on hold for 30 minutes.The owner finally came on the line and SCREAMED at me, reread the email she had already sent stating THEY ARE putting an additional $35 on my credit card, then hung up on me.
I called back to ask what the charge was for exactly. Again the owner of Americanbridal.com screamed at me and hung up.. I called back three times, and the owner of americanbridal.com hung up every time. I have never had such bad service, EVER. DONT USE AMERICAN BRIDAL, if they treat me this way I'll bet your might get the same lip service. Americanbridal was very unprofessional.
Amanda
Miami, Florida
U.S.A.
1 Updates & Rebuttals
Shirley
San Francisco,California,
U.S.A.
We need more information on this customer, if she really is a customer.
#2REBUTTAL Owner of company
Wed, July 18, 2007
Without more information, this person name Amanda does not provide a last name, or an order number. For all we know, it could be a competitor posting on website like this to smear our reputation. If we have in any way caused problems to a customer, we will do everything in our power to fix the problem or refund the customer. But, as the owner of the company, I don't remember yelling at anybody in May or June or ever! Especially a customer, actually if you know me well, even if you ask my employees, yelling is not my style. so if she did get yelled at its not by me. Since Amanda has decided to post her unhappiness with our company online, its only fair that she publicly provide us at minimum her order number so that we can do some research to find out what went wrong with her order. That is if she is our customer. Perhaps she has us confused with another vendor, which might be the case, as in planning a wedding, it can be stressful and many times, a bride would order from multiple stores and get them confused (which has happened in the past, in which we get calls from customer complaining about orders, only to find out that we're not even the vendor she truly intended to call.) So Miss Amanda, as the true owner of AmericanBridal.com, please post your order number here and we will respond to it and if we made a mistake and caused you problems, we will publicly apologize to you and credit your order 100%
