Complaint Review: Americas Transmission Experts - Spring Texas

http://www.bbb.org/houston/business-reviews/transmissions-automobile/tomas-automotive-holdings-inc-in-katy-tx-90014489/complaints

Link to the BBB website for Tomas Automotive Holdings Inc. The same company that owns and operates Americas Transmission Experts.

First off everyone please be aware that Americas Transmission Experts is the same company that is listed in the BBB with an F rating. The owner of this company is Sal Ruiz and is who is listed many times as the person dealt with. This is the same person I dealt with.

When we first took our car in to be looked at by them we were very well aware that the transmission would likely need to be replaced. Sal told us that they ran the diagnostic and tried some different things and that the transmission would in fact need to be taken apart to be diagnosed. I went ahead and approved the work as we had already anticipated this happening. Soon after the transmission was diagnosed he told us that the transmission either needed to be replaced or rebuilt. He gave us options for both, but said that the rebuild would be the cheaper option. This was on a Wednesday, and he told us that the transmission could be rebuilt and he could possibly have the car back to us by the weekend. We agreed to the repairs and paid half the money upfront as there policy states.

This is the point where things started to take a turn for the worse. On Friday we were promised that they were in the process of rebuilding the transmission and they would have it in by Saturday morning. Then on Saturday his technician supposedly did not show up so we would not get the car back until Monday. Then Monday came around and Sal claimed that the transmission had caused debris to get into the radiator and that would need to be flushed. He stated they would leave the radiator connected to the machine used to flush it all night. As far as I know that's not even possible. From this point on excuses poured out of Sal left and right. The car was in the shop for a total of 3 and a half weeks when it was said and done. Sal claimed he replaced numerous things "free of cost". I have sent numerous requests for a list of parts replaced and received nothing. The one part I do know was replaced was a computer that Sal also had programmed by Ford. Sure enough the computer did not fix the issue. During the time we knew it was at Ford we also called directly to Ford to try to get their take on the vehicle. I understand Ford not wanting to get in the middle of things, but even though I have no proof from what I could tell it seemed the Ford had had issues with Sal in the past.

We had a rental car for the entire time. The advertised "free loaner vehicle" was only for $100 off. My wife also works as a nurse, which is stated to get a 10% discount. When I asked him about this he said that you could not combine offers. I asked him to change it to the 10% discount. He said he would look at the invoice and see what he could do. By the end of the 3 weeks we were so tired of dealing with him that we just let it go.

I hope that this review has helped someone choose a different company. I truly cannot believe that anyone can operate a business with this kind of service. To have 35 complaints filed against the BBB in 3 years is ridiculous. If you do take the time to read them all you will also notice that the vast majority of them are complaining about the exact same thing that we experienced. Please do not be fooled by his website that even went so far as the claim "Americas Transmission Repair treats it's customers with courtesy and respect. The Golden Rule, of treating others as we would like to be treated, guides us as we strive endlessly to achieve a goal of 100% customer satisfaction." This is simply not their philosophy what so ever.