- Report: #431905
Complaint Review: Amir And Sanchez Nutraceuticals - Torrance California
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Amir And Sanchez Nutraceuticals
20100 S Vermont Ave. Torrance, 90502 California, U.S.A.
Phone:
800-983-7968
Web:
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Amir And Sanchez Neutraceutal Amir And Sanchez Nutracueticals Amir And Sanchez Nutraceuticals Acia Berry "Free Trial" Scam Torrance California
I recently ordered a "free Trial" of Acia Berry supplement from Amir and Sanchez Nutraceuticals. This is a total scam!!! Once you order the free bottle, which is on a link referencing Opra and Doctor Oz on Facebook, you pay $4.95 for shipping and handling with your credit card.
This is a huge mistake!! The company uses your credit card to enroll you in a membership that is hidden away in the small print. Unless you cancel this and other memberships they've enrolled you in, they will charge your credit card $ 85.91 a month. I ordered this free bottle on Feb 18th, then called to cancel the order on Feb 19th after coming to my senses. I assumed at this point I had cancelled my order. On March 5th I received a bottle of AciaBurn. March 6th a charged of $85.91 appeared on my checking account.
I immediately called the customer support number only to be told that I had in fact called on Feb 19th but only cancelled membership on to other accounts that this company had enrolled me in but not this membership!
After reading the fine print I discovered that the company starts your free trial on the day the bottle is shipped and you have 14 days to cancel before they charge you on the 15th day. Well, my shipment was sent on Feb 20 and free trial began. I did not receive the bottle until March 5th (13 days into free trial). I called the customer service number on March 6th after discovering the charge on my account. This call was made on the 14th day of the free trial. I was within the time limit to cancel yet my card was already charged!!!!
Do not order anything that says "FREE". Lesson learned, nothing in life is truly free.
Donna
San Diego, California
U.S.A.
This is a huge mistake!! The company uses your credit card to enroll you in a membership that is hidden away in the small print. Unless you cancel this and other memberships they've enrolled you in, they will charge your credit card $ 85.91 a month. I ordered this free bottle on Feb 18th, then called to cancel the order on Feb 19th after coming to my senses. I assumed at this point I had cancelled my order. On March 5th I received a bottle of AciaBurn. March 6th a charged of $85.91 appeared on my checking account.
I immediately called the customer support number only to be told that I had in fact called on Feb 19th but only cancelled membership on to other accounts that this company had enrolled me in but not this membership!
After reading the fine print I discovered that the company starts your free trial on the day the bottle is shipped and you have 14 days to cancel before they charge you on the 15th day. Well, my shipment was sent on Feb 20 and free trial began. I did not receive the bottle until March 5th (13 days into free trial). I called the customer service number on March 6th after discovering the charge on my account. This call was made on the 14th day of the free trial. I was within the time limit to cancel yet my card was already charged!!!!
Do not order anything that says "FREE". Lesson learned, nothing in life is truly free.
Donna
San Diego, California
U.S.A.
1 Updates & Rebuttals
Company Employee
Indianapolis,Indiana,
U.S.A.
Problem Resolution
#2UPDATE Employee
Tue, March 10, 2009
Donna, On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives at the number listed on our site (1-800-983-7968). Your satisfaction is our number one concern, so feel free to contact us to resolve any issues. Thank you and have a great day!
