- Report: #42807
Complaint Review: AOL - Internet
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Author Not Confirmed
Why?
AOL
http://www.aol.com Internet, U.S.A.
Web:
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Business Rating:
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AOL rip-off fraudulent billing daughter signed on for summer Kept billing after the summer claimed they were not contacted Kept billing 30 days after notice
Daughter signed up for AOL with disks claiming many free hours. She needed access to Internet for summer only while she was working at Mrytle Beach, SC. At end of summer, she got new computer and we took AOL off old computer. Guess she figured she never used all the "free" hours, and failed to contact them.
Never realized they were still charging until Dec. Called to cancel on January 25...cancellation would not be recognized until February 23 due to "billing cycle." Would not consider going back and taking off charges that were literally not used. (Why not immediately...just to get another $23.95 or two????)
Unethical practices. Not made clear that it needed to be terminated (except in long lists in "contract.") Needed to be more aware of actual use than they were. Needed to cancel services as of January 25 at least! They want to get your money by offering "free" services. Wouldn't use them again if they gave me the service!
Connie
Alton, Virginia
U.S.A.
Never realized they were still charging until Dec. Called to cancel on January 25...cancellation would not be recognized until February 23 due to "billing cycle." Would not consider going back and taking off charges that were literally not used. (Why not immediately...just to get another $23.95 or two????)
Unethical practices. Not made clear that it needed to be terminated (except in long lists in "contract.") Needed to be more aware of actual use than they were. Needed to cancel services as of January 25 at least! They want to get your money by offering "free" services. Wouldn't use them again if they gave me the service!
Connie
Alton, Virginia
U.S.A.
