- Report: #36959
Complaint Review: AOL - Lusby Maryland
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AOL
8186 Ebbtide Lane Lusby, 20657 Maryland, U.S.A.
Phone:
301-870-2220
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AOL Credit Alert I never authorized or gave any credit card # out for this Somehow it ended up on my Providian account $69.99 Rip-off Lusby Maryland
They charged a credit card account that I never use over the internet and thought was closed. Imagine my suprise when I received a bill with a charge for $69.99. When I called the number given 888-289-6318 (VA) it constantly rang busy. I finally check with the phone co. to find out that that number itn't even listed to them.
Now in searching the net for some resolution I find that I am not the only one! I do beleive that there is a major law suit comming.
I'm going to do what ever it takesto get my money back and will not give up until I do. Taking a creit card # that they obtain through this so called credit alert not one that was given to them and never electing to take a trial runon any such thing.
They have gotten away with this long enough and it's Time Warner to pay back ever cent that they have taken!
No wonder AOL can give you several months of service for free they are ripping you off in other ways such as this.
Pam
Lusby, Maryland
Now in searching the net for some resolution I find that I am not the only one! I do beleive that there is a major law suit comming.
I'm going to do what ever it takesto get my money back and will not give up until I do. Taking a creit card # that they obtain through this so called credit alert not one that was given to them and never electing to take a trial runon any such thing.
They have gotten away with this long enough and it's Time Warner to pay back ever cent that they have taken!
No wonder AOL can give you several months of service for free they are ripping you off in other ways such as this.
Pam
Lusby, Maryland
3 Updates & Rebuttals
Rob
Savannah,Georgia,
U.S.A.
You Are Full of It
#2UPDATE EX-employee responds
Mon, July 12, 2004
I'm an ex-employee of the call center that takes orders for the net market and credit alert service. What happens is when an AOL customer calls about a billing or technical issue they are asked asked if they want to be transfered to hear about an offer, and they are transfered to a person in a call center. These calls are non stop and back to back. The process is VERY legit and every sale must go through verifications to make sure the sale is real & that the customer is aware of the price and when their card will be billed. This job sucked so bad I left after a month. For you people who say that you did not know you were being charged or that you have no idea how this charge ended up on your account, you're full of crap. You knew when you had to cancel by and you didn't do it.
CEE
Charlotte,North Carolina,
U.S.A.
Right to refund at credit card company
#3Consumer Suggestion
Thu, June 12, 2003
You have rights at the credit card company. You must dispute the charge. It will then be charged back to to charging company. If you paid off the card, but failed to call and close the account it is still open. If you close the account it will lower your credit score. Ain't that a whoopin'? Please call the credit card company now to have the charge removed. Do not delay. This is a time sensitive procedure. Go to the AOl site and remove card numbers that were previously saved or have the AOL SUPERVISOR do it. Get their full NAME for verification purposes, DOn't let them get by with Hi this is John can I help you?
Allyse
Bay Point,California,
U.S.A.
I was also ripped off just recently!
#4Consumer Comment
Mon, June 09, 2003
Just recently I found out that AOL had charged me $79.99 for credit alert that I did not authorize! I'm only greatful that I did not spend any money, because I might have bounced a check, considering I'm a student and have little money as it is! I'm so angry at AOL and I back up a law suit 100% if I don't get my refund!
