- Report: #167189
Complaint Review: AOL - Virginia
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AOL
Virginia, U.S.A.
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AOL ripoff Virginia
I called to cancel aol dial up service. The rep give me a spill about high speed in my are through TWC 23.90 mo. Offer good til the end of 05. Said I could take the bundle # to TWC and get the equipment I needed If TWC had it.
Advised to call TWC. I Did. what a hassle, not only did the orig. AOL rep. joked while giving the spill, but gave me wrong info (even stated I hope the head honchos aren't listening).
I call TWC, they said they ain't heard no such offer. No record of order.
Called back AOL insisted on supervisor. Well she was suppose to do 3 way with AOL and TWC and me got disconnected.
I spent most of the morning, canceling out, hope I don't get charged anyway...
Oh yeah, when I call back I got a confirmation #, and they said it's like high speed order never existed.
I called TWC and had them note I'm not interested in high speed.
Yeah AOL will try to rectify anything, what a laugh. They will lie thats for sure. Before wished me good luck on dial up, and suggested contacting my PC maker HA! I'm on earthlink again (dial up) and do NOT get booted.
Yeah yeah ya get what ya pay for, and aol reps lie, for a FACT.
Terry
Rochester, New York
U.S.A.
Advised to call TWC. I Did. what a hassle, not only did the orig. AOL rep. joked while giving the spill, but gave me wrong info (even stated I hope the head honchos aren't listening).
I call TWC, they said they ain't heard no such offer. No record of order.
Called back AOL insisted on supervisor. Well she was suppose to do 3 way with AOL and TWC and me got disconnected.
I spent most of the morning, canceling out, hope I don't get charged anyway...
Oh yeah, when I call back I got a confirmation #, and they said it's like high speed order never existed.
I called TWC and had them note I'm not interested in high speed.
Yeah AOL will try to rectify anything, what a laugh. They will lie thats for sure. Before wished me good luck on dial up, and suggested contacting my PC maker HA! I'm on earthlink again (dial up) and do NOT get booted.
Yeah yeah ya get what ya pay for, and aol reps lie, for a FACT.
Terry
Rochester, New York
U.S.A.
